THE ROLE OF SOCIAL RECOGNITION AND ACHIEVEMENT SIGNALING IN CONSUMER DECISION-MAKING
Keywords:
Social recognition, Achievement signaling, Masstige brand, Willingness to purchase, Attitudinal loyaltyAbstract
The psychological needs of social recognition and achievement signaling may motivate the purchase intention of luxury products. Luxury products are identical in number and for a limited community. Hence, the emergence of masstige brands that carry luxury for the masses is crucial to investigate. This study aims to investigate the effect of social recognition and achievement signaling on willingness to purchase a masstige brand and further, how it impacts attitudinal loyalty. A total of 240 smartphone users in Indonesia participated in this study. The data were analyzed using SEM (Structural Equation Modeling). This study found achievement signaling motivates willingness to purchase a masstige brand and further, drives attitudinal loyalty to the brand. This study did not find support that social recognition drives willingness to purchase a masstige brand.
Downloads
References
R. Helm, M. Möller, O. Mauroner, and D. Conrad, “The effects of a lack of social recognition on online communication behavior,” Comput Human Behav, vol. 29, no. 3, pp. 1065–1077, 2013.
Y. Truong, R. McColl, and P. J. Kitchen, “Uncovering the relationships between aspirations and luxury brand preference,” Journal of Product & Brand Management, 2010.
A. Kumar, J. Paul, and S. Starčević, “Do brands make consumers happy?-A masstige theory perspective,” Journal of Retailing and Consumer Services, vol. 58, p. 102318, 2021.
S. Purohit and K. N. Radia, “Conceptualizing masstige buying behavior: A mixed-method approach,” J Bus Res, vol. 142, pp. 886–898, 2022.
J. Paul, “Masstige marketing redefined and mapped: Introducing a pyramid model and MMS measure,” Marketing Intelligence & Planning, 2015.
J. Paul, “Toward a’masstige’theory and strategy for marketing,” European Journal of International Management, vol. 12, no. 5–6, pp. 722–745, 2018.
A. Sarkar and S. Roy, “Validating a scale to measure consumer’s luxury brand aspiration,” Journal of Product & Brand Management, vol. 25, no. 5, pp. 465–478, 2016.
S. Saini and J. Singh, “A link between attitudinal and behavioral loyalty of service customers,” Business Perspectives and Research, vol. 8, no. 2, pp. 205–215, 2020.
S. Bandyopadhyay and M. Martell, “Does attitudinal loyalty influence behavioral loyalty? A theoretical and empirical study,” Journal of retailing and consumer services, vol. 14, no. 1, pp. 35–44, 2007.
C. H. Ong, S. Md. Salleh, and R. Zien Yusoff, “The role of emotional and rational trust in explaining attitudinal and behavioral loyalty: An insight into SME brands,” Gadjah Mada International Journal of Business, vol. 18, no. 1, pp. 1–19, 2016.
B. C. Nayak, G. K. Nayak, and D. Jena, “Social recognition and employee engagement: The effect of social media in organizations,” International Journal of Engineering Business Management, vol. 12, p. 1847979020975109, 2020.
Y. Truong, R. McColl, and P. J. Kitchen, “New luxury brand positioning and the emergence of masstige brands,” Journal of Brand Management, vol. 16, no. 5–6, pp. 375–382, 2009.
B. Burhanudin, “MASSTIGE MARKETING: ADDRESSING SHORT‐TERM AND LONG‐TERM HAPPINESS,” Int J Consum Stud.
M. J. Silverstein and N. Fiske, “Luxury for the masses,” Harv Bus Rev, vol. 81, no. 4, pp. 48–59, 2003.
N. Spears and S. N. Singh, “Measuring attitude toward the brand and purchase intentions,” Journal of current issues & research in advertising, vol. 26, no. 2, pp. 53–66, 2004.
M. F. Diallo, “Effects of store image and store brand price-image on store brand purchase intention: Application to an emerging market,” Journal of Retailing and Consumer Services, vol. 19, no. 3, pp. 360–367, 2012.
H. Y. Hsu and H.-T. Tsou, “Understanding customer experiences in online blog environments,” Int J Inf Manage, vol. 31, no. 6, pp. 510–523, 2011.
L. Lin and C. Lu, “The influence of corporate image, relationship marketing, and trust on purchase intention: the moderating effects of word‐of‐mouth,” Tourism review, vol. 65, no. 3, pp. 16–34, 2010.
L.-C. Lu, W.-P. Chang, and H.-H. Chang, “Consumer attitudes toward blogger’s sponsored recommendations and purchase intention: The effect of sponsorship type, product type, and brand awareness,” Comput Human Behav, vol. 34, pp. 258–266, 2014.
T. Chung, K.-Y. Lee, and U. Kim, “The impact of sustainable management strategies of sports apparel brands on Brand Reliability and purchase intention through single person media during COVID-19 pandemic: A path analysis,” Sustainability, vol. 14, no. 12, p. 7076, 2022.
M. H. Le and P. M. Nguyen, “Integrating the theory of planned behavior and the norm activation model to investigate organic food purchase intention: evidence from Vietnam,” Sustainability, vol. 14, no. 2, p. 816, 2022.
E. E. García-Salirrosas and Á. Acevedo-Duque, “PERVAINCONSA Scale to Measure the Consumer Behavior of Online Stores of MSMEs Engaged in the Sale of Clothing,” Sustainability, vol. 14, no. 5, p. 2638, 2022.
M. T. Khan, “Customers loyalty: Concept & definition (a review),” International Journal of Information, Business and Management, vol. 5, no. 3, pp. 168–191, 2013.
R. Bennett and S. Rundle-Thiele, “A comparison of attitudinal loyalty measurement approaches,” Journal of brand management, vol. 9, pp. 193–209, 2002.
M. T. Khan, A. A. Humayun, and M. Sajjad, “Customer loyalty-attitudinal and behavioral aspects (A review),” International Journal of Information, Business and Management, vol. 7, no. 2, p. 163, 2015.
I. B. Hong and H. Cho, “The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust,” Int J Inf Manage, vol. 31, no. 5, pp. 469–479, 2011.
A. Dandis and L. T. Wright, “The effects of CARTER model on attitudinal loyalty in Islamic banks,” International Journal of Quality and Service Sciences, vol. 12, no. 2, pp. 149–171, 2020.
V. Shankar, A. K. Smith, and A. Rangaswamy, “Customer satisfaction and loyalty in online and offline environments,” International journal of research in marketing, vol. 20, no. 2, pp. 153–175, 2003.
F. J. Gravetter and L.-A. B. Forzano, Research methods for the behavioral sciences. Cengage learning, 2018.
J. F. Hair, J. J. Risher, M. Sarstedt, and C. M. Ringle, “When to use and how to report the results of PLS-SEM,” European business review, vol. 31, no. 1, pp. 2–24, 2019.
C. Fornell and D. F. Larcker, “Evaluating structural equation models with unobservable variables and measurement error,” Journal of marketing research, vol. 18, no. 1, pp. 39–50, 1981.
J. F. Hair, C. M. Ringle, and M. Sarstedt, “PLS-SEM: Indeed a silver bullet,” Journal of Marketing theory and Practice, vol. 19, no. 2, pp. 139–152, 2011.