ROLE OF JOB SATISFACTION, PERCEIVED ORGANIZATIONAL SUPPORT, AND ORGANIZATIONAL COMMITMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR IN INDONESIA’S HEALTHCARE SETTING
Keywords:
Job Satisfaction, Perceived Organizational Support, Organizational Commitment, Organizational Citizenship BehaviourAbstract
Human resource management is one of many critical aspects in healthcare service as individual performance may greatly impacts the whole organization’s performance. Organizational citizenship behaviour (OCB) has been linked with both individual and organizational performance as well as some other positive outcomes. X Hospital in Bandung has been performing relatively poor for the past few years and majority its employees have not shown OCB in their work. With the current transactional leadership, this study refers to the theory of social exchange to identify how organization can encourage OCB without a transformational leader. This study was conducted to determine the effect of job satisfaction, perceived organizational, and organizational commitment on OCB. Cross-sectional data collection was used to gather quantitative data using online survey form. The research model and questionnaire used were customized based on previous literatures. The study was then conducted on the whole population of 98 nurses of X Hospital Bandung. Regression analysis of the data were then done using PLS-SEM method. The results showed that only organizational commitment has a direct positive effect on OCB. Job satisfaction and perceived organizational support can positively influence OCB of nurses in X Hospital Bandung with the mediation of organizational commitment
Downloads
References
Adil, A., Kausar, S., Ameer, S., Ghayas, S., & Shujja, S. (2021). Impact of organizational socialization on organizational citizenship behavior: mediating role of knowledge sharing and role clarity. Current Psychology, 1-9.
Aftab, N., Ali Shah, S. A., & Khan, Z. (2020). The moderating effect of gender on the relationship between organizational commitment and organizational citizenship behavior in Pakistani university teachers. Cogent Psychology, 7(1), 1860480.
Alshaabani, A., Naz, F., Magda, R., & Rudnák, I. (2021). Impact of perceived organizational support on OCB in the time of COVID-19 pandemic in Hungary: employee engagement and affective commitment as mediators. Sustainability, 13(14), 7800.
Andrade, C., & Neves, P. C. (2022). Perceived organizational support, coworkers’ conflict and organizational citizenship behavior: The mediation role of work-family conflict. Administrative Sciences, 12(1), 20.
Arasanmi, C. N., & Krishna, A. (2019). Employer branding: perceived organisational support and employee retention–the mediating role of organisational commitment. Industrial and Commercial Training, 51(3), 174-183.
Asgari, A., Mezginejad, S., & Taherpour, F. (2020). The role of leadership styles in organizational citizenship behavior through the mediation of perceived organizational support and job satisfaction. Innovar, 30(75), 87-98.
Baek, H., Han, K., & Ryu, E. (2019). Authentic leadership, job satisfaction and organizational commitment: The moderating effect of nurse tenure. Journal of Nursing Management, 27(8), 1655-1663.
Banwo, A. O., & Du, J. (2020). When the good outweighs the bad: organizational citizenship behaviour (OCB) in the workplace. Human Resource Development International, 23(1), 88-97.
Bashir, B., & Gani, A. (2020). Testing the effects of job satisfaction on organizational commitment. Journal of Management Development, 39(4), 525-542.
Becker, J. M., Cheah, J. H., Gholamzade, R., Ringle, C. M., & Sarstedt, M. (2023). PLS-SEM’s most wanted guidance. International Journal of Contemporary Hospitality Management, 35(1), 321-346.
Bibi, A., Khalid, M. A., & Hussain, A. (2019). Perceived organizational support and organizational commitment among special education teachers in Pakistan. International Journal of Educational Management, 33(5), 848-859.
Carrión, G. C., Nitzl, C., & Roldán, J. L. (2017). Mediation analyses in partial least squares structural equation modeling: Guidelines and empirical examples. Partial least squares path modeling: Basic concepts, methodological issues and applications, 173-195.
Castanheira F. (2014). Encyclopedia of Quality of Life and Well-Being Research. Springer, pp 3439-3441.
Chegini, Z., Janati, A., Asghari-Jafarabadi, M., & Khosravizadeh, O. (2019). Organizational commitment, job satisfaction, organizational justice and self-efficacy among nurses. Nursing Practice Today, 6(2), 86-93.
Cho, C. C., & Kao, R. H. (2022). Developing sustainable workplace through leadership: Perspectives of transformational leadership and of organizational citizenship behavior. Frontiers in Psychology, 13, 924091.
de Geus, C.J.C., Ingrams, A., Tummers, L. and Pandey, S.K. (2020), Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda. Public Admin Rev, 80: 259-270. https://doi.org/10.1111/puar.13141
Dinas Kesehatan Provinsi Jawa Barat (2023) Jumlah Kunjungan Pasien di Fasilitas Pelayanan Kesehatan Tingkat Lanjut (Rumah Sakit) Berdasarkan Kategori Kunjungan di Jawa Barat, https://opendata.jabarprov.go.id/id/dataset/jumlah-kunjungan-pasien-di-fasilitas-pelayanan-kesehatan-tingkat-lanjut-rumah-sakit-berdasarkan-kategori-kunjungan-di-jawa-barat
Donglong, Z., Taejun, C., Julie, A., & Sanghun, L. (2020). The structural relationship between organizational justice and organizational citizenship behavior in university faculty in China: the mediating effect of organizational commitment. Asia Pacific Education Review, 21, 167-179.
Eisenberger, R., Huntington, R., Hutchison, S. and Sowa, D. (1986), “Perceived organizational support”, Journal of Applied Psychology, Vol. 71 No. 3, pp. 500-507.
Eisenberger, R., Rhoades Shanock, L., & Wen, X. (2020). Perceived organizational support: Why caring about employees counts. Annual Review of Organizational Psychology and Organizational Behavior, 7, 101-124.
Ficapal-Cusí, P., Enache-Zegheru, M., & Torrent-Sellens, J. (2020). Linking perceived organizational support, affective commitment, and knowledge sharing with prosocial organizational behavior of altruism and civic virtue. Sustainability, 12(24), 10289.
Fu, W., & Deshpande, S. P. (2014). The impact of caring climate, job satisfaction, and organizational commitment on job performance of employees in a China’s insurance company. Journal of business ethics, 124, 339-349.
Gigliotti, R., Vardaman, J., Marshall, D. R., & Gonzalez, K. (2019). The role of perceived organizational support in individual change readiness. Journal of Change Management, 19(2), 86-100.
Grego-Planer, D. (2019). The relationship between organizational commitment and organizational citizenship behaviors in the public and private sectors. Sustainability, 11(22), 6395.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook (p. 197). Springer Nature.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European business review, 31(1), 2-24.
Haque, A. T., Uddin, M. A., Easmin, R., & Sohel, S. M. (2019). Job satisfaction and citizenship behavior: A mediating effect of organizational commitment. Organizacija, 52(3), 236-249.
Haskasap, E., Saner, T., Eyupoglu, S., & Gunsel Haskasap, C. S. (2023). Influence of Organizational Democracy on Organizational Citizenship Behaviors in Digital Transformation: Mediating Effects of Job Satisfaction and Organizational Commitment for Smart Services. Sustainability, 15(1), 452.
Henderson, A. A., Foster, G. C., Matthews, R. A., & Zickar, M. J. (2020). A psychometric assessment of OCB: Clarifying the distinction between OCB and CWB and developing a revised OCB measure. Journal of Business and Psychology, 35, 697-712.
Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208-1234.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing. Emerald Group Publishing Limited.
Hermawan, H., Thamrin, H. M., & Susilo, P. (2020). Organizational citizenship behavior and performance: the role of employee engagement. The Journal of Asian Finance, Economics and Business, 7(12), 1089-1097.
Hngoi, C. L., Abdullah, N. A., Sulaiman, W. S. W., & Nor, N. I. Z. (2022). Relationship between job involvement, perceived organizational support, and organizational commitment with job insecurity: A systematic literature review. Frontiers in Psychology, 13.
Howladar, M. H. R., & Rahman, M. S. (2021). The influence of servant leadership on organizational citizenship behavior: the mediating effect of organizational commitment. South East European Journal of Economics and Business, 16(1), 70-83.
Ishfaq, U., Batool, S., Alizai, S. H., Amin, K., & Ali, A. (2022). Organizational Commitment, Organizational Citizenship Behavior and Turnover Intention: The Moderating Role of Leadership Behavior. Central European Management Journal, 30(4), 1238-1248.
Jebb, A. T., Ng, V., & Tay, L. (2021). A review of key Likert scale development advances: 1995–2019. Frontiers in psychology, 12, 637547.
Jehanzeb, K. (2020). Does perceived organizational support and employee development influence organizational citizenship behavior? Person–organization fit as moderator. European Journal of Training and Development, 44(6/7), 637-657
Jehanzeb, K., & Mohanty, J. (2020). The mediating role of organizational commitment between organizational justice and organizational citizenship behavior: Power distance as moderator. Personnel Review, 49(2), 445-468.
Kao, J. C., Cho, C. C., & Kao, R. H. (2023). Perceived organizational support and organizational citizenship behavior–A study of the moderating effect of volunteer participation motivation, and cross-level effect of transformational leadership and organizational climate. Frontiers in Psychology, 14.
Kaur, N., & Kang, L. S. (2021). Person-organisation fit, person-job fit and organisational citizenship behaviour: An examination of the mediating role of job satisfaction. IIMB Management Review, 33(4), 347-359.
Kehoe, R. R., & Wright, P. M. (2013). The impact of high-performance human resource practices on employees’ attitudes and behaviors. Journal of management, 39(2), 366-391.
Kementerian Kesehatan Republik Indonesia (2020), Mulai Tahun Depan, 10 Persen APBD Wajib Dialokasikan untuk Kesehatan, https://www.kemkes.go.id/article/print/22072300001/mulai-tahun-depan-10-persen-apbd-wajib-dialokasikan-untuk-kesehatan.html
Khaola, P., & Rambe, P. (2021). The effects of transformational leadership on organisational citizenship behaviour: The role of organisational justice and affective commitment. Management Research Review, 44(3), 381-398.
Mahooti, M., Vasli, P., & Asadi, E. (2018). Effect of organizational citizenship behavior on family-centered care: Mediating role of multiple commitment. PloS one, 13(9), e0204747.
Maria, S., Darma, D., & Setyawan, H. (2020). PLS-SEM to predict the relationship between procedural justice, organizational commitment, OCB, and job satisfaction. Journal of Wellbeing Management and Applied Psychology, 3(3), 1-13.
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human resource management review, 1(1), 61-89.
Meyer, J. P. and Allen, N. J. (2004), “TCM Employee Commitment Survey Academic Users Guide 2004”, The University of Western Ontario.
Morales-Sanchez, R., & Pasamar, S. (2020). How to improve organisational citizenship behaviour by combining ability, motivation and opportunity: The moderator role of perceived organisational support. Employee Relations: The International Journal, 42(2), 398-416.
Mwesigwa, R., Tusiime, I., & Ssekiziyivu, B. (2020). Leadership styles, job satisfaction and organizational commitment among academic staff in public universities. Journal of Management Development.
Na-Nan, K., Kanthong, S., Joungtrakul, J., & Smith, I. D. (2020). Mediating effects of job satisfaction and organizational commitment between problems with performance appraisal and organizational citizenship behavior. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 64.
Nanang, A. S., Soetjipto, B. E., & Supriyanto, A. S. (2021). Predicting factors of organizational citizenship behavior in Indonesian nurses. Heliyon, 7(12), e08652.
Nasiatin, T., et. al. (2020), Effect of Knowledge Sharing, Leader Member Exchange, Organizational Citizenship Behaviour to Hospitals Performance. European Journal of Molecular & Clinical Medicine, 7(7): 6576-6590. DOI:
Ng, L. P., Choong, Y. O., Kuar, L. S., Tan, C. E., & Teoh, S. Y. (2021). Job satisfaction and organizational citizenship behaviour amongst health professionals: The mediating role of work engagement. International Journal of Healthcare Management, 14(3), 797-804.
Novitasari, D., Asbari, M., Wijayanti, L. M., Hyun, C. C., & Farhan, M. (2020). The role of religiosity, leadership style, job satisfaction and organizational citizenship behavior mediation on woman teachers’ performance. Solid State Technology, 63(6), 2953-2967.
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business & Management, 7(1), 1793521.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books/D. C. Heath and Com.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of management, 26(3), 513-563.
Rockstuhl, T., Eisenberger, R., Shore, L. M., Kurtessis, J. N., Ford, M. T., Buffardi, L. C., & Mesdaghinia, S. (2020). Perceived organizational support (POS) across 54 nations: A cross-cultural meta-analysis of POS effects. Journal of International Business Studies, 51, 933-962.
Saadeh, I. M., & Suifan, T. S. (2019). Job stress and organizational commitment in hospitals: The mediating role of perceived organizational support. International Journal of Organizational Analysis, 28(1), 226-242.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. john wiley & sons.
Shmueli, G., Sarstedt, M., Hair, J. F., Cheah, J. H., Ting, H., Vaithilingam, S., & Ringle, C. M. (2019). Predictive model assessment in PLS-SEM: guidelines for using PLSpredict. European journal of marketing, 53(11), 2322-2347.
Simms, L. J., Zelazny, K., Williams, T. F., & Bernstein, L. (2019). Does the number of response options matter? Psychometric perspectives using personality questionnaire data. Psychological assessment, 31(4), 557.
Singh, T., Kaur, M., Verma, M., & Kumar, R. (2019). Job satisfaction among health care providers: A cross-sectional study in public health facilities of Punjab, India. Journal of family medicine and primary care, 8(10), 3268.
Soto, M., & Rojas, O. (2019). Self-efficacy and job satisfaction as antecedents of citizenship behaviour in private schools. International Journal of management in education, 13(1), 82-96.
Specchia, M. L., Cozzolino, M. R., Carini, E., Di Pilla, A., Galletti, C., Ricciardi, W., & Damiani, G. (2021). Leadership styles and nurses’ job satisfaction. Results of a systematic review. International journal of environmental research and public health, 18(4), 1552.
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta
Tang, Y., Shao, Y. F., & Chen, Y. J. (2019). Assessing the mediation mechanism of job satisfaction and organizational commitment on innovative behavior: the perspective of psychological capital. Frontiers in psychology, 10, 2699.
Torlak, N. G., Kuzey, C., Sait Dinç, M., & Budur, T. (2021). Links connecting nurses’ planned behavior, burnout, job satisfaction, and organizational citizenship behavior. Journal of Workplace Behavioral Health, 36(1), 77-103.
Toropova, A., Myrberg, E., & Johansson, S. (2021). Teacher job satisfaction: the importance of school working conditions and teacher characteristics. Educational review, 73(1), 71-97.
Valeau, P. J., & Paillé, P. (2019). The management of professional employees: linking progressive HRM practices, cognitive orientations and organizational citizenship behavior. The international journal of human resource management, 30(19), 2705-2731.
Valeau, P.J., Paille, P., Christel, D. & Guenin, H. (2021): The mediating effects of professional and organizational commitment on the relationship between HRM practices and professional employees’ intention to stay, The International Journal of Human Resource Management, DOI: 10.1080/09585192.2018.1559870
Yadav, M., & Srivastava, A. P. (2022). Role Clarity And Ocb In Indian Pharmaceutical Organizations. Journal of Pharmaceutical Negative Results, 9171-9176.
