THE INFLUENCE OF SERVICE QUALITY AND FACILITIES ON THE DECISION OF GUESTS TO STAY AT THE GRAND CITYHALL HOTEL MEDAN

Ranti Novita Br Pakpahan; Rahmat Hidayat

Authors

Ranti Novita Br Pakpahan Sekolah Tinggi Ilmu Manajemen Sukma, Medan
Rahmat Hidayat Sekolah Tinggi Ilmu Manajemen Sukma, Medan

Keywords:

Quality of Service, Facilities, Decision to stay

Abstract

The reason of this studies is to discover whether or not there is an influence on carrier best and facilities. The pattern in this commentary turned into one hundred visitors staying at Grand Cityhall, sampling using a non-chance sampling technique with incidental sampling. truth analysis using more than one linear regression check, hypothesis check using the coefficient of determination check (R²), partial check (t take a look at), and simultaneous test (F take a look at), and statistical processing the use of SPSS 22. The effects confirmed that the provider changed into right, and centers had been capable of offer an evidence in the course of their lifetime of the variable of the decision to stay, besides that in part good carrier and right centers have an tremendous influence at the selection to live. simultaneously desirable provider and centers have a first rate effect on visitor hobby.

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Author Biographies

Ranti Novita Br Pakpahan, Sekolah Tinggi Ilmu Manajemen Sukma, Medan

Rahmat Hidayat, Sekolah Tinggi Ilmu Manajemen Sukma, Medan

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