The mediating role of positive emotion in the influence of store atmosphere and price discount on impulse buying among hypermart customers in Indonesia

Authors

  • Rizky Hady Wardana Faculty of Economics and Business, Universitas Tanjungpura, Indonesia
  • Barkah Barkah Faculty of Economics and Business, Universitas Tanjungpura, Indonesia
  • Bintoro Bagus Purmono Faculty of Economics and Business, Universitas Tanjungpura, Indonesia
  • Rizky Fauzan Faculty of Economics and Business, Universitas Tanjungpura, Indonesia
  • Ikram Yakin Faculty of Economics and Business, Universitas Tanjungpura, Indonesia

Keywords:

Store Atmosphere, Price discount, Positive emotion, Impulse Buying, Retail

Abstract

This research examines the impact of store atmosphere and price discounts on impulse buying among consumers of Hypermart Department Store in Indonesia, with positive emotion as the mediating variable. The study used a quantitative research approach and used a purposive sampling to choose 260 participants. The data was collected through an online survey that underwent extensive testing to verify its legitimacy and dependability. Data analysis was conducted utilizing Structural Equation Modeling (SEM) methodology facilitated by the AMOS 24 program. The findings of this study demonstrate a positive and significant correlation between the store atmosphere and price discounts concerning impulse buying among consumers of Hypermart Department Store in Indonesia. In addition, this study has shown that positive emotion is a mediating factor in the association between store atmosphere, price discounts, and impulse buying. These findings can provide valuable insight for Hypermart Department Store management in designing more effective marketing strategies. This research implies that it can help companies increase their sales and profits through better management of store atmosphere and pricing strategies.

Downloads

Download data is not yet available.

References

Erwin Haryono, “Survei Penjualan Eceran Juli 2023: Penjualan Eceran Diperkirakan Tetap Kuat,” Bank Indonesia, 2023. https://www.bi.go.id/id/publikasi/ruang-media/news-release/Pages/sp_2521723.aspx (accessed Aug. 17, 2023).

H. N. Wilson, “Collective engagement: Four thought-shackles and how to escape them,” Ind. Mark. Manag., vol. 80, no. April, pp. 24–26, 2019, doi: 10.1016/j.indmarman.2019.04.008.

B. B. Retnawati, E. Ardyan, and N. Farida, “The important role of consumer conviction value in improving intention to buy private label product in Indonesia,” Asia Pacific Manag. Rev., vol. 23, no. 3, pp. 193–200, 2018, doi: 10.1016/j.apmrv.2017.07.003.

L. L. Har, U. K. Rashid, L. Te Chuan, S. C. Sen, and L. Y. Xia, “Revolution of Retail Industry: From Perspective of Retail 1.0 to 4.0,” Procedia Comput. Sci., vol. 200, pp. 1615–1625, Jan. 2022, doi: 10.1016/J.PROCS.2022.01.362.

A. Sorescu, R. T. Frambach, J. Singh, A. Rangaswamy, and C. Bridges, “Innovations in retail business models,” J. Retail., vol. 87, no. SUPPL. 1, pp. S3–S16, 2011, doi: 10.1016/j.jretai.2011.04.005.

D. K. Gauri et al., “Evolution of retail formats: Past, present, and future,” J. Retail., vol. 97, no. 1, pp. 42–61, 2021, doi: 10.1016/j.jretai.2020.11.002.

R. R. Betancourt, R. Chocarro, M. Cortiñas, M. Elorz, and J. M. Mugica, “Channel Choice in the 21st Century: The Hidden Role of Distribution Services,” J. Interact. Mark., vol. 33, pp. 1–12, 2016, doi: 10.1016/j.intmar.2015.09.002.

S. Aiolfi, S. Bellini, and B. Grandi, “Using mobile while shopping in-store: a new model of impulse-buying behaviour,” J. Consum. Mark., vol. 39, no. 5, pp. 432–444, 2022, doi: 10.1108/JCM-05-2020-3823.

N. Bandyopadhyay, B. Sivakumaran, S. Patro, and R. S. Kumar, “Immediate or delayed! Whether various types of consumer sales promotions drive impulse buying?: An empirical investigation,” J. Retail. Consum. Serv., vol. 61, no. March, p. 102532, 2021, doi: 10.1016/j.jretconser.2021.102532.

S. Kimiagari and N. S. Asadi Malafe, “The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior,” J. Retail. Consum. Serv., vol. 61, no. March, p. 102567, 2021, doi: 10.1016/j.jretconser.2021.102567.

M. Sindhu and M. J. Kloep, “Store Environment and Impulsive Buying: The Changing Dynamics of Consumer Behavior,” J. Southwest Jiaotong Univ., vol. 55, no. 4, 2020, doi: 10.35741/issn.0258-2724.55.4.64.

M. Srivastava and A. K. Rai, “Mechanics of engendering customer loyalty: A conceptual framework,” IIMB Manag. Rev., vol. 30, no. 3, pp. 207–218, 2018, doi: 10.1016/j.iimb.2018.05.002.

C. Shweta, “Study of Impulse Buying Behavior of Consumers,” Int. J. Adv. Res. Comput. Sci. Manag. Stud., vol. 2, no. 9, pp. 2–5, 2014, [Online]. Available: www.ijarcsms.com

M. Baker and S. Hart, The Marketing Book. 2008. doi: 10.4324/9780080942544.

C. Yoo, J. Park, and D. J. MacInnis, “Effects of Store Characteristics and In-Store Emotional Experiences on Store Attitude,” J. Bus. Res., vol. 42, no. 3, pp. 253–263, 1998, doi: 10.1016/S0148-2963(97)00122-7.

A. L. Roggeveen, D. Grewal, and E. B. Schweiger, “The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience,” J. Retail., vol. 96, no. 1, pp. 128–137, 2020, doi: 10.1016/j.jretai.2019.11.002.

R. Hussain and M. Ali, “Effect of Store Atmosphere on Consumer Purchase Intention,” Int. J. Mark. Stud., vol. 7, no. 2, pp. 35–43, 2015, doi: 10.5539/ijms.v7n2p35.

T. S. Silva and J. de M. E. Giraldi, “The influence of store image on customer satisfaction: a case study of a shoe store,” Brazilian Bus. Rev., vol. 7, no. 2, pp. 60–77, 2010, doi: 10.15728/bbr.2010.7.2.4.

S. H. Hosseini, F. H. Zadeh, M. M. Shafiee, and E. Hajipour, “The effect of price promotions on impulse buying: The mediating role of service innovation in fast moving consumer goods,” Int. J. Bus. Inf. Syst., vol. 33, no. 3, pp. 320–336, 2020, doi: 10.1504/IJBIS.2020.105828.

E. L. Kim and S. Tanford, “The windfall gain effect: Using a surprise discount to stimulate add-on purchases,” Int. J. Hosp. Manag., vol. 95, no. February, p. 102918, 2021, doi: 10.1016/j.ijhm.2021.102918.

Ghea Septia Atika Refasa, Heriyadi, Bintoro Bagus Purmono, Barkah, and Helma Malini, “Do TikTok Discounts Livestream Triggers Gen Z Impulse Buying Behavior,” Int. J. Sci. Res. Manag., vol. 11, no. 01, pp. 4439–4449, 2023, doi: 10.18535/ijsrm/v11i01.em04.

P. Sharma, B. Sivakumaran, and R. Marshall, “Impulse buying and variety seeking: A trait-correlates perspective,” J. Bus. Res., vol. 63, no. 3, pp. 276–283, 2010, doi: 10.1016/j.jbusres.2009.03.013.

& R. M. P. Gardner, D.W., “In the mood: Impulse buying’s affective antecedents,” Res. Consum. Behav., vol. 6(7), pp. 1–28., 1993.

D. W. Rook, “The Buying Impulse,” J. Consum. Res., vol. 14, no. 2, pp. 189–199, Sep. 1987, [Online]. Available: http://www.jstor.org/stable/2489410

P. L. Duong and M. N. Khuong, “The Effect of In-Store Marketing on Tourists’ Positive Emotion and Impulse Buying Behavior – An Empirical Study in Ho Chi Minh City, Vietnam,” Int. J. Trade, Econ. Financ., vol. 10, no. 5, pp. 119–125, 2019, doi: 10.18178/ijtef.2019.10.5.648.

H. J. Chang, R. N. Yan, and M. Eckman, “Moderating effects of situational characteristics on impulse buying,” Int. J. Retail Distrib. Manag., vol. 42, no. 4, pp. 298–314, 2014, doi: 10.1108/IJRDM-04-2013-0074.

N. Kholis, M. Saifuddin, N. Aulia, and S. Arif, “atmosphere , sales promotion , hedonic shopping motivation , and impulsive The role of positive emotional response in the relationship between store atmosphere , sales promotion , hedonic shopping motivation , and impulsive buying in Indonesia ’ s largest,” no. September, 2023, doi: 10.34044/j.kjss.2023.44.3.20.

M. Husnain, B. Rehman, F. Syed, and M. W. Akhtar, “Personal and In-store Factors Influencing Impulse Buying Behavior among Generation Y Consumers of Small Cities,” Bus. Perspect. Res., vol. 7, no. 1, pp. 92–107, 2019, doi: 10.1177/2278533718800625.

L. B. L. Barros, M. de L. M. Petroll, C. Damacena, and M. Knoppe, “Store atmosphere and impulse: a cross-cultural study,” Int. J. Retail Distrib. Manag., vol. 47, no. 8, pp. 817–835, 2019, doi: 10.1108/IJRDM-09-2018-0209.

J. Baker, A. Parasuraman, D. Grewal, and G. B. Voss, “The influence of multiple store environment cues on perceived merchandise value and patronage intentions,” J. Mark., vol. 66, no. 2, pp. 120–141, 2002, doi: 10.1509/jmkg.66.2.120.18470.

S. Hussain and D. A. Siddiqui, “The Influence of Impulsive Personality Traits and Store Environment on Impulse Buying of Consumer in Karachi,” Int. J. Bus. Adm., vol. 10, no. 3, p. 50, 2019, doi: 10.5430/ijba.v10n3p50.

A. S. Mattila and J. Wirtz, “The role of store environmental stimulation and social factors on impulse purchasing,” J. Serv. Mark., vol. 22, no. 7, pp. 562–567, 2008, doi: 10.1108/08876040810909686.

P. Vinish, P. Pinto, I. T. Hawaldar, and S. Pinto, “Impulse buying behavior among female shoppers: Exploring the effects of selected store environment elements,” Innov. Mark., vol. 16, no. 2, pp. 54–70, 2020, doi: 10.21511/im.16(2).2020.05.

P. D. Fazrin and S. Siregar, “The Influence of Store Atmosphere Mediated by Positive Emotion on Impulse Buying,” Almana J. Manaj. dan Bisnis, vol. 5, no. 3, pp. 365–373, 2021, doi: 10.36555/almana.v5i3.1640.

P. Hultén and V. Vanyushyn, “Impulse purchases of groceries in France and Sweden,” J. Consum. Mark., vol. 28, no. 5, pp. 376–384, 2011, doi: 10.1108/07363761111150026.

Murnawati and Z. Khairani, “Store Environmental Atmosphere on Giant Hypermarket Pekanbaru: Do Effect on Consumers Positive Emotion and Impulse?,” IOP Conf. Ser. Earth Environ. Sci., vol. 175, no. 1, 2018, doi: 10.1088/1755-1315/175/1/012046.

R. H. A. Suryana and D. K. Sari, “Effect of Visual Merchandising, Store Atmosphere, and Price Discount on Impulse Buying with Positive Emotion as Intervening Variable,” Acad. Open, vol. 4, pp. 1–20, 2021, doi: 10.21070/acopen.5.2021.2596.

J. Yang, C. Cao, C. Ye, and Y. Shi, “Effects of Interface Design and Live Atmosphere on Consumers’ Impulse-Buying Behaviour from the Perspective of Human– Computer Interaction,” Sustain., vol. 14, no. 12, 2022, doi: 10.3390/su14127110.

Z. Z. Noor, “the Effect of Price Discount and in-Store Display on Impulse Buying,” Sosiohumaniora, vol. 22, no. 2, pp. 133–139, 2020, doi: 10.24198/sosiohumaniora.v22i2.26720.

S. M. M. Shah, J. M. Sohu, S. A. Dakhan, R. S. Ali, I. Junejo, and I. M. Chouhan, “The Reinvesting Impact of Promotional Activity and Store Atmosphere on Impulse Buying Behavior: The Mediating Role of Payment Facility,” TEM J., vol. 10, no. 1, pp. 221–225, 2021, doi: 10.18421/TEM101-28.

P. Widyastuti, “Does visual merchandising, store atmosphere and private label product influence impulse buying? Evidence in Jakarta,” J. Bus. Retail Manag. Res., vol. 12, no. 3, pp. 140–148, 2018, doi: 10.24052/jbrmr/v12is03/art-12.

M. Miao, T. Jalees, S. Qabool, and S. I. Zaman, “The effects of personality, culture and store stimuli on impulsive buying behavior: Evidence from emerging market of Pakistan,” Asia Pacific J. Mark. Logist., vol. 32, no. 1, pp. 188–204, 2020, doi: 10.1108/APJML-09-2018-0377.

D. Andriany and M. Arda, “The Effect Of Discount Prices Toward Impulse Buying Halal Food On Go Food Consumers In Medan,” J. Proceeding Int. Semin. Islam. Stud., vol. 2, no. 1, pp. 54–61, 2021.

M. Martaleni, F. Hendrasto, N. Hidayat, A. A. Dzikri, and N. N. K. Yasa, “Flash sale and online impulse buying: Mediation effect of emotions,” Innov. Mark., vol. 18, no. 2, pp. 49–59, 2022, doi: 10.21511/im.18(2).2022.05.

C. Parsad, S. Prashar, T. S. Vijay, and M. Kumar, “Do promotion and prevention focus influence impulse buying: The role of mood regulation, shopping values, and impulse buying tendency,” J. Retail. Consum. Serv., vol. 61, no. February, p. 102554, 2021, doi: 10.1016/j.jretconser.2021.102554.

K. Andani and W. Wahyono, “Influence of Sales Promotion, Hedonic Shopping Motivation and Fashion Involvement Toward Impulse Buying through a Positive Emotion.,” Manag. Anal. J., vol. 7, no. 4, pp. 448–457, 2018, doi: 10.15294/maj.v7i4.24105.

A. M. Diah, H. Pristanti, R. Aspianti, and - Syachrul, “The Influence of Hedonic Shopping Value and Store Atmosphere and Promotion of Impulse Buying through Positive Emotion on the consumer of Sogo Department Store in Samarinda,” vol. 75, no. ICMEMm 2018, pp. 103–108, 2019, doi: 10.2991/icmemm-18.2019.3.

H. Haryanto, W. Wiyono, and D. Hastjarja KB, “Impulse Buying: The Effect of Price Fairness, in Store Promotion, Merchandise and Time Availability,” KnE Soc. Sci., vol. 3, no. 13, p. 924, 2019, doi: 10.18502/kss.v3i13.4257.

M. A. Hasim, M. F. Shamsudin, A. M. Ali, and S. Shabi, “The relationship between sales promotions and online impulse buying in Malaysia,” Opcion, vol. 34, no. Special Issue 16, pp. 295–308, 2018.

A. Ismail and D. A. Siddiqui, “Impact of Sales Promotion on Consumer Impulse Purchases in Karachi, Pakistan,” SSRN Electron. J., no. January 2019, 2019, doi: 10.2139/ssrn.3384158.

K. L. D. Larasati and N. N. K. Yasa, “the Role of Positive Emotion in Mediating the Effect of Price Discount on Impulse Buying Indomaret Customers in Denpasar City, Indonesia,” Eur. J. Manag. Mark. Stud., vol. 6, no. 2, pp. 81–95, 2021, doi: 10.46827/ejmms.v6i2.1009.

Q. Liu and F. Zhang, “Study on the influencing factors of mobile users’ impulse purchase behavior in a large online promotion activity,” J. Electron. Commer. Organ., vol. 17, no. 2, pp. 88–101, 2019, doi: 10.4018/JECO.2019040108.

U. Akram, P. Hui, M. Kaleem Khan, Y. Tanveer, K. Mehmood, and W. Ahmad, “How website quality affects online impulse buying: Moderating effects of sales promotion and credit card use,” Asia Pacific J. Mark. Logist., vol. 30, no. 1, pp. 235–256, 2018, doi: 10.1108/APJML-04-2017-0073.

H. B. A. Hashmi, C. Shu, and S. W. Haider, “Moderating effect of hedonism on store environment-impulse buying nexus,” Int. J. Retail Distrib. Manag., vol. 48, no. 5, pp. 465–483, 2020, doi: 10.1108/IJRDM-09-2019-0312.

I. Fatmawati, F. D. Astuti, and L. Iswanti, “The Influence of Store Atmosphere, Shopping Lifestyle, and Time Availability on Emotional Response and Impulse Buying,” Proc. 4th Int. Conf. Sustain. Innov. 2020-Accounting Manag. (ICoSIAMS 2020), vol. 176, no. ICoSIAMS, pp. 346–354, 2021, doi: 10.2991/aer.k.210121.049.

G. Mohan, B. Sivakumaran, and P. Sharma, “Impact of store environment on impulse buying behavior,” Eur. J. Mark., vol. 47, no. 10, pp. 1711–1732, 2013, doi: 10.1108/EJM-03-2011-0110.

R. Ramadania, R. Ratnawati, J. Juniwati, N. Afifah, H. Heriyadi, and D. C. Darma, “Impulse Buying and Hedonic Behaviour: a Mediation Effect of Positive Emotions,” Virtual Econ., vol. 5, no. 1, pp. 43–64, 2022, doi: 10.34021/VE.2022.05.01(3).

A. C. Cakici and S. Tekeli, “The mediating effect of consumers’ price level perception and emotions towards supermarkets,” Eur. J. Manag. Bus. Econ., vol. 31, no. 1, pp. 57–76, 2022, doi: 10.1108/EJMBE-12-2020-0344.

M. Kukar-Kinney, A. C. Scheinbaum, and T. Schaefers, “Compulsive buying in online daily deal settings: An investigation of motivations and contextual elements,” J. Bus. Res., vol. 69, no. 2, pp. 691–699, 2016, doi: 10.1016/j.jbusres.2015.08.021.

E. J. Park, E. Y. Kim, and J. C. Forney, “A structural model of fashion-oriented impulse buying behavior,” J. Fash. Mark. Manag., vol. 10, no. 4, pp. 433–446, 2006, doi: 10.1108/13612020610701965.

B. J. Babin and L. Babin, “Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value,” J. Bus. Res., vol. 54, no. 2, pp. 89–96, 2001, doi: 10.1016/S0148-2963(99)00095-8.

S. Atulkar and B. Kesari, “Role of consumer traits and situational factors on impulse buying: does gender matter?,” Int. J. Retail Distrib. Manag., vol. 46, no. 4, pp. 386–405, 2018, doi: 10.1108/IJRDM-12-2016-0239.

E. Djafarova and T. Bowes, “‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry,” J. Retail. Consum. Serv., vol. 59, no. xxxx, p. 102345, 2021, doi: 10.1016/j.jretconser.2020.102345.

W. Handayani, M. Anshori, I. Usman, and S. W. Mudjanarko, “Why are you happy with impulse buying? Evidence from Indonesia,” Manag. Sci. Lett., vol. 8, no. 5, pp. 283–292, 2018, doi: 10.5267/j.msl.2018.4.019.

S. Nayebzadeh and M. Jalaly, “Investigating Iranian female Muslim consumer impulse buying behaviour used as a form of retail therapy,” J. Islam. Mark., vol. 5, no. 2, pp. 302–320, 2014, doi: 10.1108/JIMA-05-2012-0029.

S. Yi and T. Jai, “Impacts of consumers’ beliefs, desires and emotions on their impulse buying behavior: application of an integrated model of belief-desire theory of emotion,” J. Hosp. Mark. Manag., vol. 29, no. 6, pp. 662–681, 2020, doi: 10.1080/19368623.2020.1692267.

M. Bahrainizad and A. Rajabi, “Consumers’ perception of usability of product packaging and impulse buying,” J. Islam. Mark., vol. 9, no. 2, pp. 262–282, 2018, doi: 10.1108/jima-04-2016-0030.

I. Febrilia and A. Warokka, “Consumer traits and situational factors: Exploring the consumer’s online impulse buying in the pandemic time,” Soc. Sci. Humanit. Open, vol. 4, no. 1, p. 100182, 2021, doi: 10.1016/j.ssaho.2021.100182.

M. D. Rahadhini, E. Wibowo, and K. Lukiyanto, “The role of positive emotion in hedonic shopping value affecting consumers‟ impulse buying of fashion products,” Int. J. Sci. Technol. Res., vol. 9, no. 2, pp. 780–784, 2020.

I. K. Setiawan and I. G. A. K. Sri Ardani, “The Role of Positive Emotions to Increase the Effect of Store Atmosphere and Discount on Impulse Buying,” Eur. J. Bus. Manag. Res., vol. 7, no. 1, pp. 219–223, 2022, doi: 10.24018/ejbmr.2022.7.1.1236.

Y. Prihatiningrum, H. U. Anisah, and M. Claudia, “Effect of ambient, design, sales promotion, and positive emotion on impulsive buying behavior and regret,” 2nd Mulawarman Int. Conf. Econ. Bus., pp. 51–62, 2019.

I. B. Saputro, “Pengaruh Price Discount Dan Store Atmosphere Terhadap Impulse Buying Dengan Positive Emotion Sebagai Variabel,” J. Ilmu Manaj., vol. 16, no. 1, pp. 35–47, 2019.

A. BALTACI and Z. ESER, “Effect of the Store Atmosphere on Compulsive Buying Behavior,” Kafkas Üniversitesi İktisadi ve İdari Bilim. Fakültesi Derg., vol. 13, no. 25, pp. 181–212, 2022, doi: 10.36543/kauiibfd.2022.009.

S. F. Syed Ali, Y. Abdul Aziz, R. N. Raja Yusuf, and S. I. Ng, “Evaluation the Role of Sales Promotion in Influencing Impulse Buying Behavior: a Comparison Between International and Local Tourist At Premium Outlet in Malaysia,” J. Tour. Hosp. Environ. Manag., no. April, pp. 32–43, 2019, doi: 10.35631/jthem.415004.

J. F. Hair, M. Sarstedt, L. Hopkins, and V. G. Kuppelwieser, “Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research,” Eur. Bus. Rev., vol. 26, no. 2, pp. 106–121, 2014, doi: 10.1108/EBR-10-2013-0128.

PRASASTI SEKAR ASRINTA, “The Influence of Sales Promotion and Store Atmosphere towards Impulse Buying with Shopping Emotion as Intervening Variable,” J. Res. Manag., vol. 1, no. 2, pp. 23–33, 2018.

N. Andira Brabo, N. E. Sari, H. Iswati, and R. Meidiyustiani, “The Influence of Price, Promotion and Positive Emotions on Online Impulse Buying with Hedonic Shopping Motivation as an Intervening Variable (Study: Women Fashion Product in Indonesia),” Budapest Int. Res. Critics Inst. J., vol. 4, no. 4, pp. 11358–11368, 2021, [Online]. Available: https://doi.org/10.33258/birci.v4i4.3199

S. A. Pratminingsih, N. Hayati, P. Sukandi, R. Rahmayanti, R. A. D. A. Sujai, and Y. K. Akbar, “The Influence Of Lifestyle, Hedonic Motivation, And Sales Promotion On Impulse Buying,” Rev. Int. Geogr. Educ. Online, vol. 11, no. 6, pp. 705–713, 2021, doi: 10.48047/rigeo.11.06.87.

K. L. D. Larasati and N. N. K. Yasa, “the Role of Positive Emotion in Mediating the Effect of Price Discount on Impulse Buying Indomaret Customers in Denpasar City, Indonesia,” Eur. J. Manag. Mark. Stud., vol. 6, no. 2, pp. 149–159, 2021, doi: 10.46827/ejmms.v6i2.1009.

Downloads

Published

2024-01-15

How to Cite

Wardana, R. H., Barkah, B., Purmono, B. B., Fauzan, R., & Yakin, I. (2024). The mediating role of positive emotion in the influence of store atmosphere and price discount on impulse buying among hypermart customers in Indonesia. Jurnal Ekonomi, 13(01), 543–558. Retrieved from https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/3440

Most read articles by the same author(s)

1 2 > >>