The Role Of The Sub-District Government In Public Service Management For The Community In Muaradua Kisam Sub-District, South Ogan Komering Ulu Regency

Adi Ismul Mubaraq; Munajat Munajat; Rini Efrianti; Dadang Kurnia

Authors

Adi Ismul Mubaraq Master of Management Graduate Program, Baturaja University, Baturaja OKU, South Sumatera, Indonesia
Munajat Munajat Master of Management Graduate Program, Baturaja University, Baturaja OKU, South Sumatera, Indonesia
Rini Efrianti Master of Management Graduate Program, Baturaja University, Baturaja OKU, South Sumatera, Indonesia
Dadang Kurnia Master of Management Graduate Program, Baturaja University, Baturaja OKU, South Sumatera, Indonesia

Keywords:

Role, Public Service Management, Public Service, District Government.

Abstract

The Muaradua Kisam sub-district government as one of the government organizations, of course, also has the main task of providing civil services and public services for its community in addition to empowerment and development tasks. However, in the practice of government in the Muaradua Kisam sub-district in the previous period, there was a tendency for the sub-district government to prioritize development tasks over service tasks to the community. As a result, service tasks that should take precedence, are actually neglected while the implementation of development tasks has also not succeeded in improving welfare that satisfies the community fairly and evenly. This research method is a descriptive method with qualitative data analysis, with the aim of knowing the role of the government in organizing public service management and knowing the supporting and inhibiting factors in the implementation of government services in the muaradua kisam sub-district. The results showed that the role of the Muaradua Kisam sub-district government in the task of organizing public services in Muaradua Kisam sub-district is running well. However, human resources and service facilities are still a factor inhibiting these services. so that it is expected to improve or perfect the role of government in organizing public service tasks in the Muaradua Kisam sub-district, OKU Selatan Regency in the future.

Downloads

Download data is not yet available.

References

A.S. Moenir. 2002. Public Service Management in Indonesia. Jakarta: PT. Bumi Aksara.

Alfian, Y. (2019). The role of the village government in improving public services to the community in Ciharashas Village, West Bandung Regency. JISIPOL| Journal of Social and Political Sciences, 3(1), 59-69.

Ardelia, L., & Pradana, G. W. (2022). E-SIAP Service Innovation (Electronic Registration Application System) in Improving Service Quality at the Blitar Regency Population and Civil Registration Office. Publika, 309-322.

Atthahara, H. (2018). E-government-based public service innovation: a case study of the Ogan Lopian application of the Communication and Information Service in Purwakarta Regency. Journal of Indonesian Politicians, 3(1), 66-66.

Bintoro, Tjokroamidjojo. 1988. Pengantar Administrasi Pembangunan. Jakarta: LP3ES

Choirunnisa, L., Oktaviana, T. H. C., Ridlo, A. A., & Rohmah, E. I. (2023). Peran Sistem Pemerintah Berbasis Elektronik (SPBE) Dalam Meningkatkan Aksesibilitas Pelayanan Publik di Indonesia. Sosio Yustisia: Jurnal Hukum dan Perubahan Sosial, 3(1), 71-95.

Dwiyanto, Agus. 2018. Manajemen Pelayanan Publik: Peduli Inklusif dan Kolaborasi. Yogyakarta: UGM Press.

Hardiansyah. 2011. Kualitas Pelayanan Publik : Konsep, Dimensi, Indikator dan Implementasinya. Yogyakarta : Gava Media

Hasyim, M. H., Purnamasari, H., & Priyanti, E. (2021). Kualitas Pelayanan Administrasi Kependudukan Pada Kantor Kecamatan Jatibarang Kabupaten Indramayu. Dinamika: Jurnal Ilmiah Ilmu Administrasi Negara, 8(2), 365-370.

Hendiyani, M. F. (2019). Inovasi pelayanan publik di kota kreatif dalam meningkatkan kepercayaan masyarakat terhadap pemerintah di Kota Bandung Provinsi Jawa Barat. TRANSFORMASI: Jurnal Manajemen Pemerintahan, 10-16.

Hidayat, W. (2021). Analisis Inovasi Pelayanan Publik Berbasis Aplikasi Tangerang Live Di Kota Tangerang. Jurnal Studia Administrasi, 3(2), 48-57.

Inayati, I., & Nuraini, S. (2021). Peran Pemerintah Desa Dalam Pelayanan Kesehatan Masyarakat Di Desa Sukajaya Kecamatan Cibitung Kabupaten Bekasi. Governance, 9(2), 44-73.

Juprihantoro, D., & Pradana, G. W. (2023). Inovasi Aplikasi Pelayanan Via Online (PLAVON) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo. Publika, 1747-1762.

Lova, E. F., & Amaliyah, A. R. (2022). Peningkatan Kemampuan Pemerintah Desa Dalam Manajemen Pelayanan Publik Di Desa Gampingan Kecamatan Pagak Kabupaten Malang. I-Com: Indonesian Community Journal, 2(2), 168-175.

Lumolos, J., & Gosal, T. R. (2017). Peran Pemerintah Kecamatan dalam Meningkatkan Pelayanan Administrasi (Suatu Studi di Kantor Kecamatan Bolangitang Barat Kabupaten Bolaang Mongondow Utara). Jurnal eksekutif, 1(1).

Muliawaty, L., & Hendryawan, S. (2020). Peranan e-government dalam pelayanan publik (studi kasus: Mal pelayanan publik Kabupaten Sumedang). Kebijakan: Jurnal Ilmu Administrasi, 11(2), 45-57.

Munajat.,Sari Y.,Efrianti R & Oktarina Y. 2021. Buku Panduan Penulisan Tesis untuk Perguruan Tinggi. Depok : Rajawali Pers.

Nurmandi, A. ., Muhammad Lutfi, Sumardi, S., & Zuly Qodir. (2021). Kualitas Pelayanan Publik Melalui Pendekatan Model Demokrasi pada Era Otonomi Daerah. Journal of Government Insight, 1(1), 49-61. https://doi.org/10.47030/jgi.v1i1.253

Rianto, R., Mubarok, H., & Aradea, A. (2019). Pelatihan Penerapan Sistem Layanan Administrasi Penduduk Desa Berbasis Teknologi Informasi. Jurnal Pengabdian Siliwangi, 5(1).

Rinaldi, R. (2012). ANALISIS KUALITAS PELAYANAN PUBLIK. Jurnal Administrasi Publik (Public Administration Journal), 2(1), 22-34. https://doi.org/10.31289/jap.v2i1.945

Sari, M. E. P. (2018). Peran Pemerintah Dalam Penyediaan Akses Pelayanan Publik. Jurnal Trias Politika, 2(1), 1-12.

Sicilia, M., Guarini, E., Sancino, A., Andreani, M., & Ruffini, R. (2016). Public services management and co-production in multi-level governance settings. International Review of Administrative Sciences, 82(1), 8-27.

Sitohang, G. T. (2022). Analisis Manajemen Pelayanan Publik Dalam Pengelolaan Program Kartu Pencari Kerja (AK-1) di Dinas Ketenaga Kerjaan Kota Medan.

Sugiyono. 2018. Metode Penelitian Kuantitatif, Kualitatif Dan R&D. Bandung: Alfabeta CV.

UU Republik Indonesia Nomor 5 Tahun 1974 tentang Otonomi Daerah UU Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik Peraturan Pemerintah No 96 tahun 2012 tentang Pelayanan Publik.

Walker, R. M., & Andrews, R. (2015). Local government management and performance: A review of evidence. Journal of public administration research and theory, 25(1), 101-133.

Wiryadi, R., Sihombing, M., & Isnaini, I. (2020). Analisis Kualitas Pelayanan dalam Pencatatan AK 1 dalam Memberikan Kepuasan kepada Masyarakat pada Dinas Transmigrasi dan Tenaga Kerja Kabupaten Aceh Singkil. Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, 2(1), 48-58.