PUTRI, C. D. P.; SANTOSO, I. H. IMPLEMENTATION OF KLAUS’S CUSTOMER EXPERIENCE QUALITY CONCEPT ON INTENTION TO SWITCH NEXA INTERNET CUSTOMERS TO OTHER INTERNET PROVIDER. Jurnal Ekonomi, [S. l.], v. 12, n. 3, p. 1797–1805, 2023. Disponível em: https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/2647. Acesso em: 5 dec. 2024.