JAYA, A.; RAMADHANI, H. F.; ISTIKARANI , M.; PRABOWO , Y. M. P.; CHARLES, R.; FITRI, A. F. Y. Driving Excellence In Customer Experience: A Comparative Study Of Quality Management Tactics In Public Enterprise, Government Bodies, and The Hospitality Industry. Jurnal Ekonomi, [S. l.], v. 13, n. 01, p. 2050–2062, 2024. Disponível em: https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/4222. Acesso em: 5 dec. 2024.