R. YOGIE PRAWIRA. E-Servqual Tokopedia And E-Customer Loyalty In Indonesia. Jurnal Ekonomi, [S. l.], v. 13, n. 04, p. 1565–1575, 2024. Disponível em: https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/6316. Acesso em: 14 may. 2026.