SYAIFULLAH, M. H.; PEBRIANTI, W.; AFIFAH, N.; JUNIWATI, J.; JAYA, A. The influence of electronic customer relationship management on customer loyalty with customer satisfaction and customer experience as mediation. Jurnal Ekonomi, [S. l.], v. 13, n. 01, p. 215–227, 2024. Disponível em: https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/3431. Acesso em: 15 jan. 2025.