Sihombing, Denny Jean Cross. “Improving the Efficiency of Insurance Claim Process With Agile-Based Claim Management System in Cargo Companies”. Jurnal Ekonomi 13, no. 01 (April 1, 2024): 2514–2523. Accessed May 7, 2026. https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/4288.