Cantika Dewi Purnama Putri, Ignatius Hari Santoso. IMPLEMENTATION OF KLAUS’S CUSTOMER EXPERIENCE QUALITY CONCEPT ON INTENTION TO SWITCH NEXA INTERNET CUSTOMERS TO OTHER INTERNET PROVIDER. Jurnal Ekonomi [Internet]. 2023 Oct. 4 [cited 2026 May 10];12(04):230-9. Available from: https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/2657