IMAM WIBOWO. Implementation of Customer Relationship Management (CRM) in Operational Management. Jurnal Info Sains : Informatika dan Sains, [S. l.], v. 13, n. 03, p. 1182–1188, 2023. Disponível em: https://ejournal.seaninstitute.or.id/index.php/InfoSains/article/view/4024. Acesso em: 1 jun. 2025.