Customer Billing Information System and Whatsapp Notification With Web-Based FCFS Method

Risandi Alfariz; Muhammad Revandi Ananda; Triase Triase

Authors

Risandi Alfariz Universitas Islam Negri Sumatera Utara
Muhammad Revandi Ananda Universitas Islam Negri Sumatera Utara
Triase Triase Universitas Islam Negri Sumatera Utara

Keywords:

Customer Billing, Information System, First Come First Serve, Automatic Scheduling.

Abstract

Digital transformation in the public service sector is now crucial to support work efficiency and effectiveness. At the Tirtanadi Water Company (PDAM) in North Sumatra, customer scheduling and billing activities are already carried out using an application, but still face several obstacles, such as the rarity of ordinary people to open the application to view their bills, resulting in many people experiencing delays in paying their bills, resulting in continued arrears and resulting in interest accruals. To address these challenges, a web-based information system was developed that implements the First Come First Serve (FCFS) scheduling algorithm. This algorithm functions to manage queues and schedules based on the order of incoming requests, resulting in a more structured and fair process. The implementation of this system is expected to increase efficiency in the billing process and support more responsive and accurate customer service within the PDAM.

Downloads

Download data is not yet available.

References

Al-Saqqa, S., Sawalha, S., & Abdelnabi, H. (2020). Agile software development: Methodologies and trends. International Journal of Interactive Mobile Technologies, 14(11), 246–270. https://doi.org/10.3991/ijim.v14i11.13269

Apriani, A., & Siregar, S. (2022). Analisis Sistem Akuntansi Pengeluaran Kas Atas Biaya Perjalanan Dinas dI PDAM Tirtanadi Kantor Pusat Provinsi Sumatera Utara. VISA: Journal of Vision and Ideas, 3(2), 178–196. https://doi.org/10.47467/visa.v3i2.1555

Daulay, A. R. H., Al Hafiz, A., & Panjaitan, Z. (2023). Implementasi Metode FCFS Pada Simulasi Smart Library Berbasis Microcontroller. Jurnal Sistem Komputer Triguna Dharma (JURSIK TGD), 2(1), 1–7. https://doi.org/10.53513/jursik.v1i7.5619

Februari, N., Islam, U., Sumatera, N., Iskandar, J. W., Pasar, V., Medan, K., & Utara, S. (2024). Analisis Faktor-Faktor Tunggakan Rekening Air Pada Perusahaan Daerah Air Minum ( PDAM ) Tirtanadi Provinsi Sumatera Utara ( Studi Kasus pada PDAM Tirtanadi Cabang HM Yamin ) Aulia Ramadani Pane Nur Fadhillah Ahmad Hasibuan pula , ada beberapa hal yang berpengaruh terhadap peningkatan jumlah pelanggan yang. 2(1).

Ganiron, T. U. (2020). Evaluation of le mac wireless storage management system by modified waterfall model. World Scientific News, 144(March), 43–55.

Handoyo, N., & Nur Laila, S. (2025). Design of a Traditional Clothing Rental Information System Using the First Come First Serve (FCFS) Algorithm Based on a Website. Journal of Artificial Intelligence and Software Engineering (J-AISE), 5(1), 302. https://doi.org/10.30811/jaise.v5i1.6454

Hasbid, R., Yusuf, R., & Muharni, S. (2021). Penerapan_Waterfall_Model_Pada_Perancang. Jurnal IRobot (International Research on Big-Data and Computer Technology) , 5, 1–6.

Heriyanti, F., & Ishak, A. (2020). Design of logistics information system in the finished product warehouse with the waterfall method: Review literature. IOP Conference Series: Materials Science and Engineering, 801(1). https://doi.org/10.1088/1757-899X/801/1/012100

Mahardika, F., Zulfan, A., & Suseno, A. T. (2023). Implementasi Metode Waterfall pada Sistem Informasi Kepegawaian Berbasis Web. Blend Sains Jurnal Teknik, 2(2), 135–143. https://doi.org/10.56211/blendsains.v2i2.300

Mahasiswa, K., Ekonomi, F., Bisnis, D., & Jakarta, U. N. (2025). Indonesia Economic Journal. 1(1), 273–291.

Marlene Anthoneta Sumolang. (2024). Perancangan Sistem Manajemen Data dan Informasi GPIB. 48–53.

Mayadi, Rakhmi, K., Kustanto, P., & HendrasetiawanAndy. (2025). Sistem Informasi Lapangan Futsal Dengan Algortima Antrean (Fcfs) Berbasis Website. Journal of Innovation Research and Knowledge, 4(9), 6605–6612.

Parameswari, S. D., Prasetyo, N. A., & Junaidi, A. (2022). Aplikasi Berbasis Web Deteksi Undertone Menggunakan Metode Agile Untuk Rekomendasi Makeup. Jurnal Ilmiah Media Sisfo, 16(1), 62–70. https://doi.org/10.33998/mediasisfo.2022.16.1.1111

Prahasti, Sapri, & Utami, F. H. (2022). Aplikasi Pelayanan Antrian Pasien Menggunakan Metode FCFS Menggunakan PHP dan MySQL. Jurnal Media Infotama, 18(1), 341139.

Putu, N., Suhartinah, S., & Julianto, I. P. (2023). Analisis Sistem Informasi Akuntansi dalam Prosedur Penagihan Pembayaran Rekening Air Pelanggan pada Perusahaan Umum Daerah Air Minum Tirta Hita Buleleng. 13(2), 299–311.

Rahayu, Y. S., Saputra, Y., & Irawan, D. (2024). Implementasi Metode Waterfall Pada Pengembangan Sistem Informasi Mobile E-Disarpus. ZONAsi: Jurnal Sistem Informasi, 6(2), 523–534. https://doi.org/10.31849/zn.v6i2.20538

Ramdhani, L. S., Luthfiyani, A., & Afriani, Y. (2020). Penerapan Model Waterfall pada Sistem Informasi Akuntansi Pembayaran Upah Buruh Sadap Getah. Jurnal Teknologi Dan Informasi, 10(2), 83–94. https://doi.org/10.34010/jati.v10i2.2779

Raya, A. M. (2021). Penerapan Model Waterfall Pada Sistem Informasi BeasiRaya, A. M. (2021). Penerapan Model Waterfall Pada Sistem Informasi Beasiswa Berbasis Web. Jursima, 9(1), 82–88. https://doi.org/10.47024/jrs.v9i1.245swa Berbasis Web. Jursima, 9(1), 82–88.

Riyadi Purwanto, Linda Perdana Wanti, M.Kom, R. H. M., & Rostika Listyaningrum. (2022). Penerapan Metode First Come First Served (FCFS) Pada Sistem Informasi Layanan Perawatan dan Perbaikan Aset Kampus. Infotekmesin, 13(2), 322–328. https://doi.org/10.35970/infotekmesin.v13i2.1548

Rusdiyan Yusron, R. D., & Huda, M. M. (2021). Analisis Perancangan Sistem Informasi Perpustakaan Menggunakan Model Waterfall Dalam Peningkatan Inovasi Teknologi. Journal Automation Computer Information System, 1(1), 26–36. https://doi.org/10.47134/jacis.v1i1.4

Sari, I. P. (2023). Penerapan Model Waterfall Pada Sistem Informasi Pembayaran SPP dan Pengisian Rapor SMK Muhammadiyah 13. 4(2), 89–95.

Syariah, J. E., Ekonomi, F., & Bisnis, D. (n.d.). No Title.

Tuerah, P. R., Mesra, R., Sukwika, T., Jakarta, U. S., & Susmita, N. (2023). METODE PENELITIAN KUANTITATIF (Teori & Panduan Praktis Analisis Data Kuantitatif) (Issue August).

Utama, K. H. C., Wardhanie, A. P., & Santoso, R. (2024). Aplikasi Pemesanan Menu Makanan Menggunakan Metode FCFS Pada Grande Garden Cafe. Smart Comp: Jurnalnya Orang Pintar Komputer, 13(1). https://doi.org/10.30591/smartcomp.v13i1.5296

Utami, S. (2022). Analisis Tingkat Utilitas dan Penjadwalan Produksi Mesin Huller Menggunakan Metode Fcfs, Spt, Lpt, dan Edd pada PT. Wahana Graha Makmur. (Doctoral Dissertation, Universitas Medan Area).

Wahyudi, S. (2020). Pengembangan Sistem Informasi Klinik Berbasis Web (Studi Kasus: Klinik SUrya Medika Pasir Pengaraian). Riau Journal of Computer Science, 06(1), 50–58.

Wayahdi, M. R., & Ruziq, F. (2023). Pemodelan Sistem Penerimaan Anggota Baru dengan Unified Modeling Language (UML) (Studi Kasus: Programmer Association of Battuta). Jurnal Minfo Polgan, 12(1), 1514–1521. https://doi.org/10.33395/jmp.v12i1.12870