Jurnal Multidisiplin Sahombu

Analysis Of Strategy For Implementing Operational Service Processes To Enhance Customer Satisfaction (PT. Bank Syariah Indonesia TBK KCP Tangerang Cikupa 1)

Fadli Ilyas, Risma Puspita Sari — Tue, 21 Jan 2025 00:00:00 +0000

The rapid development of technology has driven the need for fast and efficient services in business activities, including in financial institutions like Islamic banks. This study aims to analyze customer satisfaction with the operational services of PT. Bank Syariah Indonesia KCP Tangerang Cikupa 1. Through a three-month Field Work Practice (PKL) program in the Frontliner section, the researcher observed challenges in the operational service processes, including long queues, customer confusion, and incomplete documentation. Based on these observations, several solutions were proposed, such as increasing operational staff, providing better guidance for customers, and ensuring the completeness of required documents. These recommendations aim to enhance service quality and customer satisfaction. The findings contribute valuable insights into the operational service processes of Islamic banks, particularly in addressing customer concerns and improving service efficiency

Optimizing The Role Of Artificial Intelligence Technology In The Prevention And Enforcement Of Criminal Law: An Indonesian Legal Perspective

Ramadhany Nasution — Tue, 21 Jan 2025 00:00:00 +0000

The development of Artificial Intelligence (AI) has brought significant changes to the Indonesian criminal law system. This research aims to examine the implementation of AI in the prevention and enforcement of criminal law, with a focus on normative juridical analysis of the integration of advanced technology in the justice system. The research method uses a normative juridical approach through literature study. Data were collected from primary and secondary legal sources and literature related to the implementation of AI in criminal law. Data analysis was conducted qualitatively to explore the potential and challenges of using AI. The results showed that AI has significant potential to increase the effectiveness of crime prevention through predictive analysis and law enforcement through digital evidence processing. This technology can help identify criminal patterns, track criminals, and support judicial administrative processes. However, its implementation requires a comprehensive regulatory framework to address ethical issues, privacy, and potential algorithm bias. The research identified the need for human resource development and adaptation to the local cultural context. Conclusions emphasize AI as a support tool, not a replacement for the justice system. It has the potential to improve efficiency, but cannot replace moral considerations and human conscience in upholding justice.

The Influence Of Legal Philosophy On The Dynamics Of Modern Law Formation (Case Study Of Students Of The Faculty Of Sharia And Law)

Nandani Zahara Mahfuzah, Faisar Ananda Arfa, Nurasiah Nurasiah — Tue, 21 Jan 2025 00:00:00 +0000

The purpose of this study was to determine the influence of legal philosophy on the dynamics of modern law formation, with a focus on students of the Faculty of Sharia and Law. Philosophy of law as a discipline that studies the foundations and principles of law has an important role in shaping students' understanding and views of the law. This research applies quantitative methods, by distributing questionnaires to 100 students of the Faculty of Sharia and Law, State Islamic University of North Sumatra. The results of this study indicate that the regression coefficient value is 1. 984 with a t value of 3.293 and a significance of 0.001 from the F test, namely the value of F count ˃ F table, namely 11.435 ˃ 3.09 and the Sig value ˂ 0.05, then 0.001˂ 0.05. So that the conclusion is obtained in the F test that Ha is Ha. So it is concluded in the F test that Ha3 is accepted and Ho3 is rejected. the regression coefficient of the legal philosophy variable (X) is 0.518, so that if the learning style variable decreases by 1%, if the variable is considered constant, the Dynamics of Modern Law Formation will increase by 0.521%. This study shows that the Adjusted R Square value is 0.770 or 77%. This means that the influence between the independent variables, namely the philosophy of law, is 77% while 23% is influenced by other factors that are not included in the regression model.

Marketing 4.0 In The Era Of Online Digitalization

Sabilar Rosyad, Anim Fattach — Wed, 22 Jan 2025 00:00:00 +0000

In the current era this, the introduction concepts such as big data, social media, responsibility answer social companies, and e-commerce have No off become part from life this, then transition to Marketing 4.0 increasingly fast. One of the activity the most important thing that influences decision purchase consumer is e-commerce. E-commerce plays a role decisive role in stages and purchasing process. For reason This, e-commerce has become issues that increase interest individual in process and decision purchase every day and need emphasized. In line with all that, the concept of digital marketing and e-commerce will handled in broad framework in study this. In addition, the digitalization of e-commerce sites will held in review literature on the side environment and techniques that can used in scope digital marketing. Approaches and trends new guide modern marketing is changing from day to day. The most important reason change This based on rapid transformation in technology information and communication. For reason this is important for manager marketing For adapt with transformation this and using media and techniques in digital marketing.

Financial Literacy: A Case Study On College Students

I Putu Arya Mulyawan, Kompiang Martina Dinata Putri, I Gusti Agung Pradnyadari — Wed, 22 Jan 2025 00:00:00 +0000

The term financial literacy is an individual's ability to make decisions and manage their own personal finances. Personal financial management (financial planning and control) is one form of application of financial management. For most students, college is the first time they manage their own finances without supervision from their parents. Students must be able to independently manage their finances well and must also be able to take responsibility for the decisions they have made. The method used is qualitative descriptive adjusting the opinions between researchers and informants. This method was chosen because the analysis cannot be in the form of numbers and researchers prefer to describe all phenomena that exist in society clearly. The data source in qualitative descriptive research is through questionnaires (questionnaires). The objects in this study were students who were studying at the Indonesian Business and Technology Institute (INSTIKI) located in Denpasar, Bali who were taking the Introduction to Accounting course. The research instrument in this study used the method of providing a list of questions. The population in this study were all students studying at INSTIKI. The respondents in this study were 122 people. The research results indicate that education about finance and financial literacy should be provided from an early age.

The Influence Of Stockbit Application Quality On Custome Satisfaction In Medan City

Sarah Rouli Tambunan, Mila Delvana Tarigan — Wed, 22 Jan 2025 00:00:00 +0000

This study aims to analyze the effect of Stockbit App quality on customer satisfaction in Medan City. Good application quality is believed to play an important role in increasing customer satisfaction, especially in today's digital era. The dominance of Stockbit users comes from Gen Z, indicating the app's popularity among young people. The Stockbit app features advanced features such as a stock screener. This study aims to determine the effect of application quality on customer satisfaction partially and simultaneously. The population in this study were Stockbit customers in Medan City aged 17-27 years. The number of samples in this study were 100 people taken using nonprobability sampling technique. This type of research is quantitative research with data collection techniques carried out through questionnaires. The data analysis methods in this study are validity test, reliability test, classical assumption test, multiple linear regression test, and hypothesis testing. From the results of this study, it was obtained that 57.8% of Stockbit Sekuritas customer satisfaction was influenced by application quality, while 42.2% of Stockbit Sekuritas customer satisfaction was influenced by other variables not examined in this study. The results of this study indicate that partially application quality has a positive and significant effect on Stockbit Sekuritas customer satisfaction in Medan City.