Information System for Managing Work Requests and Monitoring Dental Prosthesis Laboratory Services at Quality Dental Care Semarang
Keywords:
Denture Laboratory, Health Information Management, Service Monitoring, Job Requests, Health Information SystemAbstract
The denture laboratory plays a crucial role in supporting dental clinic services, especially in providing prosthetic products that are delivered on time and meet the medical needs of patients. At Quality Dental Care Semarang, the management of job requests and the recording of service process statuses are still done manually, which can lead to delays in information flow, difficulties in monitoring job statuses, and obstacles in performance evaluation. This study aims to develop a web based information system for managing job requests and monitoring the services of the denture laboratory using PHP, HTML, and MySQL. Through the Research and Development (RAD) method, the stages involved include needs analysis, design, implementation, and functional testing. The developed system provides features for recording job requests, monitoring process statuses, recording completion times, and generating reports, all integrated into a single database. The results of functional testing show that this system successfully improves workflow organization, enhances information management efficiency, and facilitates job status monitoring.
References
A. F. Bashir, U. W. Jatala, D. Ahmad, A. A. Butt, and A. Qaiser, “Evaluating Communication through Work Authorization between Dentists and Dental Technicians for Fixed Prosthesis,” pp. 5–9, 2024.
H. Moussaoui, Z. Al Jalil, L. Echajia, N. Gnaoui, and N. El Mesbahi, “Quality and Means of Communication between Dentists and Laboratory Technicians in Fixed Prosthesis : A Study within Prosthetic Dental Technicians in Casablanca , Morocco,” vol. 11, pp. 1–13, 2024, doi: 10.4236/oalib.1111359.
Y. S. Rahayuningsih and T. Muhtar, “Pedagogik Digital Sebagai Upaya untuk Meningkatkan Kompetensi Guru Abad 21,” Jurnal Basicedu, vol. 6, no. 4, pp. 6960–6966, Jun. 2022, doi: 10.31004/basicedu.v6i4.3433.
Muthia Zahra, Khairatul Uswah, and Gusmaneli Gusmaneli, “Pembelajaran PAI Berbasisi Empat Pilar dalam Meningkatkan Hasil Belajar Siswa,” IHSANIKA : Jurnal Pendidikan Agama Islam, vol. 2, no. 4, pp. 132–139, Oct. 2024, doi: 10.59841/ihsanika.v2i4.1901.
D. H. Damanik, “Sistem Informasi Rekam Medis Elektronik ( RME ) Puskesmas di Lingkungan Dinas Kesehatan , Pengendalian Penduduk dan Keluarga Berencana Kabupaten Batu Bara,” 2025.
B. I. Helgheim, “How Do Different Health Record Systems Affect Home Health Care ? A Cross-Sectional Study of Electronic- versus Manual Documentation System,” no. February, pp. 1945–1956, 2022.
Y. Tsai, S. Ye, T. Kuo, and Y. Huang, “Development of a prosthodontic work fl ow tracking system to improve delivery ef fi ciency in clinic – laboratory transfers,” vol. 12, pp. 1–10, 2026, doi: 10.1177/20552076261429675.
G.-R. Kim, K. Son, D.-H. Lee, S.-Y. Kim, M.-U. Jin, and K.-B. Lee, “Importance and requirements for dental prosthesis order platform services: a survey of dental professionals,” Journal of Dental Rehabilitation and Applied Science, vol. 39, no. 3, pp. 105–118, Sep. 2023, doi: 10.14368/jdras.2023.39.3.105.
L. Apriliya and E. Y. Susanti, “Web-Based Information System Design and Implementation at the Simalidu Nagari Office,” vol. 4, no. 3, pp. 879–895, 2025.
F. Daus, L. A. Utami, S. Informasi, U. N. Mandiri, P. Kesehatan, and A. B. Web, “Sistem Informasi Pelayanan Kesehatan Berbasis Web,” vol. 8, no. 6, pp. 12852–12856, 2024.
R. A. Putri Milanda Bainamus, Nurfitri Andayani, Chandra Yuliansyah, “RANCANG BANGUN SISTEM INFORMASI AKADEMIK BERBASIS WEB PADA SDN 07 BERMANI ILIR KABUPATEN KEPAHIANG,” vol. 4, no. 2, pp. 60–68, 2025.
A. Wongkamhang, A. Nirapai, N. Thongpance, P. Imura, P. Chotikunnan, and K. Roongprasert, “Dental Unit Management System with a Web Application,” International Journal of Online and Biomedical Engineering (iJOE), vol. 21, no. 13, pp. 130–150, Nov. 2025, doi: 10.3991/ijoe.v21i13.57343.
C.-J. Yang, M.-H. Chen, K.-P. Lin, Y.-J. Cheng, and F.-C. Cheng, “Importing Automated Management System to Improve the Process Efficiency of Dental Laboratories,” Sensors, vol. 20, no. 20, p. 5791, Oct. 2020, doi: 10.3390/s20205791.
F. Setyatama and I. K. Andrianto, “Rapid Application Development (RAD) Method for Developing Clinical Laboratory Information System (Case Study: PT. Populer Sarana Medika),” vol. 3, no. 2, pp. 421–430, 2018.
U. Saprudin and M. R. Pratama, “Jurnal JTIK ( Jurnal Teknologi Informasi dan Komunikasi ) Studi Kasus Penerapan Metode RAD dalam Pengembangan,” vol. 9, no. March, pp. 314–326, 2025.
F. Nusairat, S. Al-Shogran, N. Almortadi, and K. Alzoubi, “Enhancing Communication Between Dental Laboratories and Clinics: The Role of Information Technology Systems in a Developing Country,” Clin. Cosmet. Investig. Dent., vol. Volume 16, pp. 441–451, Nov. 2024, doi: 10.2147/CCIDE.S483308.
Anjali, T. Tyagi, A. Chauhan, S. K. Singh, A. Singh, and A. Goel, “Sustainable Production for Paper and Pulp Industry with Rice Straw Utilization Under Carbon Tax Policy,” Process Integration and Optimization for Sustainability, vol. 9, no. 4, pp. 1603–1620, Sep. 2025, doi: 10.1007/s41660-025-00526-7.
P. Yawara, N. Supattananon, P. Siwapornrak, and R. Akarrungruangkul, “Purchasing planning for pharmaceuticals inventory: a case study of drug warehouse in hospital,” Indonesian Journal of Electrical Engineering and Computer Science, vol. 31, no. 3, p. 1496, Sep. 2023, doi: 10.11591/ijeecs.v31.i3.pp1496-1506.
