ANGELIA WIDHY; NONOT YULIANTORO; VASCO A.H. GOELTOM. From Experience to Loyalty: Investigating Customer Retention Drivers in Coffee Shops. Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID), [S. l.], v. 4, n. 10, p. 1530–1542, 2025. Disponível em: https://ejournal.seaninstitute.or.id/index.php/esaprom/article/view/7309. Acesso em: 13 may. 2026.