Lina Damayanti. Analysis of Employee Competence, Service Quality, and Credit Procedures on Customer Satisfaction Through Customer Decisions to Choose Kredit Jatim Micro at Bank Jatim Malang Branch. esaprom [Internet]. 2025 Jun. 18 [cited 2026 May 15];4(05):332-41. Available from: https://ejournal.seaninstitute.or.id/index.php/esaprom/article/view/6799