Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID)

Analysis of the Influence of Pharmaceutical Service Quality and Hospital Image on Patient Satisfaction and Its Impact on Outpatient Revisit Interest at XYZ Hospital

Ni Kadek Doni, Maura Linda Sitanggang, Derriawan Derriawan — Thu, 17 Apr 2025 00:00:00 +0000

To improve the quality of pharmaceutical installation services in hospitals, there needs to be a service standard that can be used as a guideline in providing pharmaceutical services. By implementing service standards optimally, it will foster a positive hospital image. A positive hospital image will foster patient loyalty and interest in revisiting. This study aims to analyze the effect of pharmaceutical service quality and hospital image on patient satisfaction and its impact on the interest in revisiting outpatients at XYZ Hospital. This research method uses a quantitative descriptive approach. This study is included as explanatory research. The total sample in this study was 250 respondents. The sample was determined based on simple random sampling. The data analysis technique used in this study was descriptive statistical analysis and the Partial Least Square (PLS) test which includes outer model analysis (measurement model) and inner model analysis (structural model). The data was processed using Smart PLS software version 3. SEM ( Structural Equation Modeling ) based on variance. The results show that the quality of pharmaceutical services has a significant effect on patient satisfaction, the image of the hospital has a significant effect on patient satisfaction, the quality of pharmaceutical services has a significant effect on the intention to revisit, the image of the hospital has a significant effect on the intention to revisit, patient satisfaction has a significant effect on the intention to revisit, the quality of pharmaceutical services has a significant effect on the intention to revisit and the image of the hospital has a significant effect on the intention to revisit through patient satisfaction. So it can be concluded that the quality of service and the image of the hospital affect patient satisfaction and the intention to revisit patients, the better the quality of service and the image of the hospital, the higher the level of satisfaction and the intention to revisit the patient.

Global Geopolitical Dynamics: BRICS' Collective Strategy in Facing Western Domination and Its Implications for Indonesia

Valhan Hamdiana Rachman — Thu, 17 Apr 2025 00:00:00 +0000

This study aims to analyze the dynamics of global geopolitics through the collective strategy of the BRICS countries (Brazil, Russia, India, China, and South Africa) in facing Western domination, as well as to evaluate its implications for Indonesia from both political and economic perspectives. In the current multipolar era, BRICS seeks to strengthen its bargaining position through strategic cooperation in economics, finance, and global diplomacy. This study employs a qualitative approach using literature review methods, including the analysis of official documents, academic journals, and international news sources. The findings show that BRICS plays a strategic role in responding to Western dominance by enhancing multilateral cooperation, reforming global governance, and developing a more inclusive and alternative economic system. Initiatives such as the establishment of the New Development Bank (NDB), strengthening collective defense, and advancing renewable energy development reflect member states’ efforts to establish a more balanced world order. For Indonesia, BRICS presents significant opportunities in market access, infrastructure financing, and trade diversification. However, Indonesia must remain cautious of geopolitical challenges and the competition among emerging economies, and must formulate an adaptive foreign policy to fully capitalize on the benefits presented by these global shifts.

Poverty Issues in Social Policy Frames

Willya Achmad, Rd Siti Sofro Sidiq — Thu, 24 Apr 2025 00:00:00 +0000

Poverty is a major issue that the government continues to strive for. Many independent programs are essentially national movements in realizing social policies in the context of poverty alleviation. The research methods used include literature studies and policy analysis. This research discusses the issue of poverty which is still a significant social problem in many countries. In the context of social policy, this study analyzes how social policy can influence and improve poverty situations. This research also explores the factors that influence the effectiveness of social policies in overcoming poverty problems, including challenges and obstacles in the implementation of these social policies. The research results are expected to provide a better understanding of the problem of poverty and the best ways to overcome this problem through social policy, especially in analyzing the factors that influence the effectiveness of social policy in alleviating poverty which includes the design of appropriate social policies, active community involvement. the availability of adequate resources, the linkages of social programs, as well as adequate apparatus capacity. Social policy can be one way to overcome poverty. However, there is still much debate about the best way to tackle poverty, and the effectiveness of social policies in addressing poverty is influenced by several factors.

Exploring Proxies of Bank Profitability in Indonesia from 2012 to 2023

Vania Kusuma, Valentino Budhidharma — Thu, 24 Apr 2025 00:00:00 +0000

This study analyzes the factors affecting bank profitability in Indonesia during 2012–2023 using quarterly data from 50 banks listed on the Indonesia Stock Exchange. Bank profitability is calculated by Return on Assets (ROA) and Return on Equity (ROE), with explanatory variables including capital adequacy ratios (CAR) measured by total capital to total assets (TCTA) and total capital to risk weighted assets (TCRWA), equity ratios (EQTA), cost-to-income ratios (CIR), debt-to-equity ratios (DER), bank size (SIZE), and non-performing loans (NPL). Panel regression shows that CAR, EQTA, and DER are insignificant, while CIR, SIZE, and NPL negatively affect profitability. Machine learning techniques (Random Forest and XGBoost) confirm CIR, NPL, and SIZE as key factors. The findings highlight the importance of operational efficiency and credit risk management for improving bank profitability, offering insights for managers and policymakers.

Influence Of Customer Confidence, Prices And Promotionson The Purchase Decision At PT Bintang Agrokimia Utama

Herbert Khosasih, Tristan Harun, Jarungjung Hutagaol, Nirwana Br Bangun — Thu, 24 Apr 2025 00:00:00 +0000

PT. Bintang Agrokimia Utama is company that moves in field agribusiness, chemical And equipment with head office is located in Road Sampali, Percut Sei Tuan, Deli Serdang. Research This aiming For know influence trustcustomer, price And promotion against the decision purchase at PT. Bintang Agrokimia Main. Population in research This is unknown so that using formula lemeshow so get sample totaling 100 samples. Results rstudy partially show that trust customerr own influence against the decision purchase on PT. Bintang Agrokimia Utama, price customer own influence on purchasing decisions at PT. Bintang Agrokimia Utama and promotion own influence on decision purchase on PT. Bintang Agrokimia Utama. In general simultaneous trust customer, price And promotion against the decision purchase at PT. Bintang Agrokimia Main.