Model for Measuring Employee Performance on the Quality of Health Services at the North Aikmel Community Health Center, East Lombok Regency
Keywords:
health service quality, employee performance, work environment, Work motivation, and work commitment.Abstract
Puskesmas is a health service facility for the community that must pay attention to the quality of service. Accreditation is an acknowledgment of the quality of Puskesmas health services. North Aikmel Community Health Center is one of the Community Health Centers in East Lombok District that has not been accredited in 2022, with the number of staff is 94 people and ASN only 19 people. The research design utilized a quantitative cross-sectional approach, collecting data through a questionnaire measured on a Likert scale. Data analysis employed Structural Equation Modeling (SEM) using the Partial Least Squares (PLS) approach through the smart-PLS4 application. The hypothesis test results show that the work environment has a positive but not significant influence on service quality (T-statistic 0.57), work motivation has a positive but not significant influence on service quality (T-statistic 0.89), work commitment has a positive and significant influence on service quality (T-statistic 2.75), and employee performance has a positive and significant influence on service quality (T-statistic 3.06). The magnitude of the influence of the environment, work motivation, work commitment, and employee performance on service quality is 67.8%. Conclusion: There is an influence of the work environment, work motivation, work commitment, and employee performance on the quality of health services at the Aikmel Utara Community Health Center in East Lombok District, with employee performance being the dominant factor affecting the quality of health services.
References
Kemkes DY. Tata Kelola Mutu di Puskesmas. Jakarta: 2021.
Kemkes. Peraturan Menteri Kesehatan Republik Indonesia Nomor 43 Tahun 2019 tentang Pusat Kesehatan Masyarakat. Jakarta: 2019.
Manurung J, Novela V, Ulfiana Q, Simamora JP, Argaheni NB, Sianturi E, et al. Kebijakan dan Manajemen Pelayanan Kesehatan. 1st ed. Medan: 2021.
World Health Organization. Health care accreditation and quality of care. 2022.
Kemkes. Peraturan Menteri Kesehatan Nomor 34 Tahun 2022 tentang Akreditasi Pusat Kesehatan Masyarakat, Klinik, Laboratorium Kesehatan, Unit Transfusi Darah, Tempat Praktik Mandiri Dokter, Dan Tempat Praktik Mandiri Dokter Gigi. 2022;32:1–16.
Kemkes. Profil Kesehatan Indonsia Tahun 2022. jakarta: 2023.
Barat DKPNT. Profil Kesehatan Provinsi Nusa Tenggara Barat Tahun 2022. 2023.
Timur DKKL. Profil Kesehatan Kabupaten Lombok Timur Tahun 2022. 2023.
Kemkes DY. Pedoman Pengendalian Dan Peningkatan Mutu Di Fasilitas Kesehatan Tingkat Pertama. 2016;58. Available from: https: //www.academia.edu/36788277/Pedoman_Mutu_di_FKTP_edit_Taufiq_02517_doc
Tristanti S. Manajemen Sumber Daya Manusia di Bidang Pelayanan Kesehatan. Malang: Wineka Media; 2019.
Lestari TRP. Upaya Peningkatan Mutu Pelayanan Di Puskesmas Melalui Pendekatan Manajemen Sumber Daya Manusia Kesehatan. Kajian [Internet] 2018;23(3):157–74. Available from: https://jurnal.dpr.go.id/index.php/kajian/article/view/1880
Asmi AS, Haris A. Analysis of Health Officer Performance on Quality of Health Services. J Ilm Kesehat Sandi Husada [Internet] 2020;9(2):953–9. Available from: https://akper-sandikarsa.e-journal.id/JIKSH
Heryana A. Metodologi Penelitian pada Kesehatan Masyarakat. Tangerang: 2020.
Ahyar H, Maret US, Andriani H, Sukmana DJ, Mada UG, Hardani, S.Pd. MS, et al. Buku Metode Penelitian Kualitatif & Kuantitatif. 2020.
Sofyan Yamin. Olah Data Statistik: SmartPLS 3, SmartPLS 4, Amos stata [Internet]. PT Dewangga Energi Internasional; 2018. Available from: https://www.smartpls.com/
Mukson, Hamidah, Prabuwono AS. Lingkungan Kerja dan Orientasi Kewirausahaan Kinerja UMKM. 2020.
Putri NMDK. Peran Semangat Kerja Memediasi Pengaruh Lingkungan Kerja Terhadap Kinerja Pegawai Dinas Kesehatan Kabupaten Tabanan, Bali. Widya Manaj 2019;1(2):60–76.
Purnama H, Safitri M, Agustina M. Pengaruh Lingkungan Kerja terhadap Motivasi Kerja Pegawai Dinas Bina Marga dan Bina Konstruksi Provinsi Lampung. Ekombis Sains J Ekon Keuang dan Bisnis 2020;5(1):11–20.
Apriliana S, Paramita W, Handaru AW. Pengaruh Stres Kerja dan Lingkungan Kerja terhadap Komitmen Organisasi. J Bisnis, Manajemen, dan Keuang 2021;2(3):1–11.
Sari AAIK, Putra. IBU, Amerta IMS. Anteseden Kinerja Pegawai. Surabaya: 2021.
Pathorrahman. Manajamen Sumber Daya Manusia. Malang: 2023.
Silaen NR, Syamsuriansyah, Chairunnisah R, Sari MR, Mahriani E, Tanjung R, et al. Kinerja Karyawan [Internet]. Bandung: 2021. Available from: http://digilib.uinsgd.ac.id/40781/1/KINERJA KARYAWAN 2 CETAK.pdf#page=38
Supiati. Pengaruh Motivasi dan Disiplin Kerja Terhadap Komitmen Organisasi pada PT Sorako Jaya Abadi Motor Kota Palopo. J Ilmiah, Manaj Sumber Daya Mns 2021;5(3):578–85.
Rifhaldy M, Zani F, Landinde D. Faktor-faktor yang Berhubungan dengan Kinerja Pegawai Puskesmas Nambo Kota Kendari. Kendari: 2018.
Vera Sianturi L, Sureskiarti E. Hubungan Motivasi Perawat terhadap Mutu Pelayanan Kesehatan di Puskesmas Long Ikis. Borneo Student Res 2021;2(2):1038–44.
Syaifudin A, Hernawan SY, M Adinata NN. Pemberian Insentif dan Motivasi Kerja dengan Mutu Pelayanan Perawat di Puskesmas Bangetayu Semarang. J Gizi Dan Kesehat 2020;12(1):52–7.
Norawati S, Fahraini. Determinan Komitmen dan Kinerja Karyawan pada BUMD. Indramayu: Penerbit Adab CV. Adanu Abimata; 2020.
Yusuf RM, Syarif D. Komitmen Organisasi. Makassar: Penerbit Nas Media Pustaka (CV Nas Media Pustaka); 2017.
Faizal DA, Riu SDM, Talibo NA. Hubungan Penerapan Manajamen Puskesmas dan Komitmen Kerja dengan Mutu Pelayanan di Puskesmas Lelilef Kecamatan Weda Tengah. J Kesehat Amanah Prodi Ilmu Keperawatan STIKES Muhammadiyah Manad 2019;3(1):68–75.
Hasmah, Safei, Syamsudduha S. Pengaruh Kompetensi Dan Motivasi Terhadap Kinerja Pegawai Administrasi terhadap Mutu Layanan Administrasi. NAZZAMA J Manag Educ 2022;20(1).
Rahmah P, Atmasari Y, Ramli MA, Minarti A, Waru MV, Bangki R. Analisis Pengaruh Kinerja Pegawai terhadap Kualitas Pelayanan Pasien Pada Puskesmas Citta Kabupaten Soppeng. J Manag Bussines 2022;5(2):89–99.
Delivering quality health services; A global imperative for universal health coverage. © World Health Organization, OECD, and International Bank for Reconstruction and Development/The World Bank, 2018; 2018.
