Analysis Of Inpatient Satisfaction Of National Health Insurance Towards The Quality Of Health Services In The Hospital: Literature Review

Sitti Aulia Ramadhani S; Hermiaty Nasruddin; Abbas Zavey Nurdin

Authors

Sitti Aulia Ramadhani S Program Studi Profesi Dokter Fakultas Kedokteran Universitas Muslim Indonesia
Hermiaty Nasruddin Departement Ilmu Kesehatan Masyarakat Fakultas Kedokteran Universitas Muslim Indonesia
Abbas Zavey Nurdin Departement Ilmu Kesehatan Masyarakat Fakultas Kedokteran Universitas Muslim Indonesia

Keywords:

BPJS Inpatient , Hospital , Satisfaction patients , quality of service .

Abstract

The hospital is functioning as place reference service health For health centers, especially in matter care and recovery patient. focus The main hospital is to organize maintenance healing and rehabilitation patients, and as the result is important for they For own system management efficient operations For give service health to patient. The purpose of study This is For know level satisfaction patient take care BPJS hospitalization against quality service House sick. Research This using the literature review process. Information taken from the Garuda Ristekbrin electronic database and Google Scholar. For look for relevant articles, terms search used is satisfaction BPJS patients at home sick. Search the found 3,856 items. Articles that are not fulfil condition For entered No accepted. For analysis studies Here, a total of 13 publications were selected with score satisfaction patient take care BPJS hospitalization about service House sick. Articles This show How elements quality maintenance health influence satisfaction JKN patients at home pain. Tangible, reliability, responsiveness, assurance, and empathy are elements that influence satisfaction JKN patients at home sick. Hospital must always make an effort increase standard service for satisfaction patient increase.

References

Syahputra Wiguna A. Relationship between Service Quality BPJS Health With Satisfaction Patient BPJS In Inpatient Installation Class Ii At Rsu Imelda Medan. Ilm Perekor And Inf Kesehatan Imelda [Internet]. 2019;2(1):207-218. Available from: https://jurnal.uimedan.ac.id/index.php/JIPIKI/article/view/32

MIDORY A, SYIFAUL L. Analysis of Related Factors with Satisfaction with Service Time in Outpatients in Hospitals : Systematic Literature Review. Hang Tuah Med J. 2020;18(1):100 –13.

Setiadi AFP, Faizal S, Romadhona N. Comparison between Satisfaction Levels Related BPJS and Non-BPJS Patients Health Services in the Inpatient Room of Assyifa Islamic Hospital Sukabumi. Bandung Conf Ser Med Sci [Internet]. 2023;3(1):159– 65. Available from:https://proceedings.unisba.ac.id/index.php/BCSMS/article/view/5793%0Ahttps://proceedings.unisba.ac.id/index.php/BCSMS/article/download/5793/3060

Tridiyawati F, Prahasta D. The Relationship between the Quality of Health Services and Satisfaction BPJS Health Patients. J Ilmu Health Society. 2022;11(02):144–50.

Fitratun Komariah. Data 2023, 95 Percent of the Community Registered with BPJS Health [Internet]. 2023. Available from: https://www.rri.co.id/kesehatan/512666/data-2023- 95-persen-masyarakat-terdaftar-bpjs-kesehatan

Pramana P, Chairunnisa Widya Priastuty. The Perspective of the Community of BPJS Health Users regarding Policy Inpatient Class Standard (KRIS). J Guarantee Nas. Health. 2023;3(1):30–41.

Azwar H. Analysis Public Satisfaction With Public service. Socio e-Cons. 2020;11(3):259.

Anelia N, Modjo R. Satisfaction Patient National Health Insurance Against Quality Health Services in Hospitals: Literature Review. PREPOTIF J Health Society. 2023;7(1):1172–9.

Fitriani DW. Relationship between quality service with satisfaction patient user bpjs. 2020;9(Nov):105–12.

In P, Rawat R, RSUD I, Kendari K. Differences in BPJS and Non-BPJS Patient Satisfaction Levels Regarding Quality. 2020;01:76 –83.

P Guarantee, Bpjs S, In K, Lembang R. ANALYSIS OF INPATIENT SATISFACTION OF PARTICIPANTS OF THE SOCIAL SECURITY ADMINISTRATOR AGENCY (BPJS) HEALTH AT LEMBANG REGIONAL HOSPITAL Ayyi. J Menara Med. 2021;4(1).

Mahmud AACRSRIRSIAS pd. ANALYSIS OF INPATIENT SATISFACTION OF BPJS HEALTH PARTICIPANTS IN AR-RASYID ISLAMIC HOSPITAL, PALEMBANG. 2022;5(September).

MNF Believes, Atmardina Z. Analysis satisfaction BPJS and non-BPJS patients against service health at the Inpatient Installation of RSI PKU Muhammadiyah Tegal. Tarumanagara Med J. 2022;4(1):148–54.

Arifin S, Effendi A, Syahidin R, Paramarta V. Quality Service Increase Satisfaction Patient BPJS Inpatient Care Queen Aji Putri Botung Regional Hospital. J Inspiration Management Science. 2023;1(2):83.

Halawa FY, Nadapdap TP, Silaen M. Analysis of the level of satisfaction of inpatients using National Health Insurance at the Level II Bhayangkara Hospital in Medan. J Prima Med Sains. 2020;2(2):52 –61.

Pamungkas ALH, Silvia S, Afifah A, Arlita T. Overview of the Level of Satisfaction with Inpatient Care JKN Participants Against Quality Services at Harapan Anda Islamic Hospital. J Guarantee Nas. Health. 2023;3(2):1–10.

Utari R, Lidiawati M, Elmiyati E. Level of Satisfaction Inpatients BPJS Health Class III Against Services at Avicenna Bireuen Hospital. J Ilmu Medicine and Health. 2021;8(3):263–9.

Yang N, Pada M, Sultra B. Management Marketing Services, PT. Index, Indonesia. J Manag Indones. (2007):16–26.

R NA, Vionalita G, M EP, Veronika E, Community PK, Health FI. ANALYSIS OF PATIENT SATISFACTION OF BPJS HEALTH PARTICIPANTS TOWARDS OUTPATIENT SERVICES AT BOGOR CITY REGIONAL PUBLIC HOSPITAL IN 2021. 2021;4(02).

Mastery of T, Process K, In SA-A-3832-1-10-20201229. pd. QUALITY OF NURSING SERVICES TOWARDS PATIENT SATISFACTION OF SOCIAL SECURITY ADMINISTRATOR AGENCY (BPJS) PARTICIPANTS IN HOSPITALS : LITERATURE REVIEW. 2022;778 –83.