Management Strategies to Improve Medical Personnel Collaboration Skills (Qualitative Study at Arafah Anwar Medika Hospital)
Keywords:
Collaboration Of Medical Personnel, Management Strategy, Interprofessional Communication, HospitalAbstract
Collaboration among medical personnel is a crucial component in improving the quality of care and patient safety in healthcare facilities. This study aims to analyze management strategies that can enhance the collaborative capabilities of medical personnel at Arafah Anwar Medika Hospital. The study used a descriptive qualitative method through semi-structured interviews with seven informants from various medical professions and structures. The data were analyzed using a thematic analysis approach through coding, categorization, and identification of key themes. The results show that collaboration in the hospital has taken various forms, such as cross-unit coordination, communication through digital media, and regular meetings. However, the effectiveness of collaboration is still hampered by limited human resources, differences in perceptions between professions, high workloads, and variations in communication patterns. Management has implemented several strategies, such as excellent communication training, in-house training, and strengthening a patient-oriented culture, but their implementation has not been integrated into the formal collaboration system. Recommended strategies include strengthening cross-professional communication forums, team building activities, interprofessional collaboration training, employee rotation, and the development of collaboration evaluation indicators. This study concludes that management strategies play a significant role in strengthening the collaborative capabilities of medical personnel and are able to support the formation of a sustainable collaborative work culture.
Downloads
References
D’Amour, D., & Oandasan, I. (2005). Interprofessionality as the field of interprofessional practice and interprofessional education: An emerging concept. Journal of Interprofessional Care, 19(S1), 8–20.
David, F. R., & David, F. R. (2017). Strategic management: A competitive advantage approach, concepts & cases (16th ed.). Pearson.
David, F. R. (2004). Strategic management: Concepts and cases (10th ed.). Pearson Prentice Hall.
Dewi Pratiwi, et al. (2020). Manajemen Rumah Sakit (Teori dan Aplikasi).
Fattah, N. (2009). Landasan manajemen pendidikan. Remaja Rosdakarya.
Kementerian Kesehatan Republik Indonesia. (2018). Laporan Patient Safety di Rumah Sakit Indonesia. (Butuh detail resmi).
Lexy J. Moleong, Metodologi Penelitian Kualitatif (Bandung: Remaja Rosdakarya, 2012), 17.
McDonald, J., Jayasuriya, R., & Harris, M. F. (2018). The influence of power dynamics and leader–member exchange on interprofessional teamwork and collaboration in health care: A narrative review. Journal of Multidisciplinary Healthcare, 11, 65–77.
Mitchell, P., Wynia, M., Golden, R., McNellis, B., Okun, S., Webb, C. E., Rohrbach, V., & Von Kohorn, I. (2012). Core principles & values of effective team-based health care. Institute of Medicine.
O’Daniel, M., & Rosenstein, A. (2008). Professional communication and team collaboration.
Orchard, C., Bainbridge, L., Bassendowski, S., et al. (2018). Interprofessional Collaborative Practice Model.
Pemerintah Pusat. (2024). Peraturan Pemerintah (PP) Nomor 28 Tahun 2024 tentang Peraturan Pelaksanaan Undang-Undang Nomor 17 Tahun 2023 tentang Kesehatan. 226975, 656. https://peraturan.bpk.go.id/Details/294077/pp-no-28-tahun-2024
Purwadhi. (2021). Manajemen Sumber Daya Manusia (R. Andriani (ed.); I). Mujahid Press. //www.mujahidpress.com
Rangkuti, F. (2017). Analisis SWOT: Teknik membedah kasus bisnis. Gramedia Pustaka Utama.
Reeves, S., Lewin, S., Espin, S., & Zwarenstein, M. (2010). Interprofessional teamwork for health and social care. Wiley-Blackwell.
Salas, E., Sims, D. E., & Burke, C. S. (2008). Is there a “big five” in teamwork? Small Group Research, 39(5), 555–599. https://doi.org/10.1177/1046496408321550
Santi, Desika; Purwadhi; Andiriani, R. (2024). Pengaruh Kompetensi dan Lingkungan Kerja terhadap Team Work Perawat Rawat Inap. 2(1), 85–91. http://ejurnal.ars.ac.id/index.php/mmrs 85
Syaodih, E. (2021). Supervisi dan pengembangan kinerja sumber daya manusia dalam organisasi jasa. Jurnal Manajemen dan Kepemimpinan, 3(2), 66–78.
World Health Organization. (2013). Evaluation Practice Handbook.
World Health Organization. (2022). Cancer. https://www.who.int/news-room/fact-sheets/detail/cancer
World Health Organization. (2010). Framework for action on interprofessional education and collaborative practice. WHO Press.
WHO. (2009). Human Factors in Patient Safety: Review of Topics and Tools.
Wulandari, M., Novriyanti, T., & Widjaja, Y. R. (2025). Pengaruh Pengorganisasian Terhadap Efisiensi Pelayanan Pasien di Rumah Sakit : Studi Kasus Pendekatan Kualitatif. 5, 1451–1462. https://j-innovative.org/index.php/Innovative%0APengaruh
