Study of the Quality of Health Services for Inpatient Patients BPJS Participants at the Padang Sidempuan City Regional General Hospital
Keywords:
Quality of Health ServicesAbstract
Complaints about health services in hospitals are often heard from health insurance participants as a significant part, sometimes the health services obtained are not satisfactory, usually the targets are the attitude or actions of doctors or paramedics who are not good enough, inadequate facilities, drug supplies, and patient safety etc. The purpose of this study was to describe the quality of health services for inpatients participating in BPJS at the Padang Sidempuan City Regional General Hospital. This research was conducted at the Padang Sidempuan Regional General Hospital. The type of research used is a survey with a descriptive approach. The sample of this study were inpatients participating in BPJS with purposive sampling with a total of 50 samples. The results showed that 77.3% of BPJS inpatients who stated good doctor services with good health service quality, 79.5% of BPJS inpatients who stated good nurse services with good quality health services, 79.5% of inpatients 93.9% of BPJS stated that patient safety services were good with good quality health services, 88.2% of inpatient BPJS participants stated that administrative services were good with good quality health services. The conclusion is that inpatients are BPJS participants who state that doctor services are good, nurse services are good, patient safety services are good, administration is good with good health service quality.
References
Putra JAD, Sjaaf AC. Comparison of the Health Service System and the Universal Health Insurance among Indonesia’s Neighboring Countries. Daengku J Humanit Soc Sci Innov. 2022;2(4):502–8.
Wildani H, Badiran M, Hadi AJ. Relationship of Outpatients Quality Health services with The Satisfaction of Patients National Health Insurance in Muhammadiyah Hospital North Sumatera. J Komunitas Kesehat Masy. 2020;1(2):7–21.
Ukkas D. Hubungan Antara Motivasi Dengan Kinerja Tenaga Kesehatan Di Wilayah Kerja Puskesmas Lakessi Kota ParePare. J Ilm Mns Dan Kesehat. 2020;3(3):421–31.
Christanti J, Juliantini M. Analisis Ketersediaan Tenaga Kesehatan Terhadap Capaian Indikator Kinerja Puskesmas di Kabupaten Ketapang Tahun 2019. Prax J Sains, Teknol Masy dan Jejaring. 2020;3(1):1–9.
Dimas YER. Pengaruh Bukti Fisik, Keandalan, Daya Tanggap, Jaminan Dan Empati Terhadap Kepuasan Pasien BPJS Rawat Inap Pada Rumah Sakit Umum Daerah (Rsud) Bagas Waras Klaten. Universitas Widya Dharma; 2022.
Ryu SY, Park J, Choi SW, Han MA. Associations between socio-demographic characteristics and healthy lifestyles in Korean Adults: the result of the 2010 Community Health Survey. J Prev Med Public Heal. 2014;47(2):113.
Harahap AP. Analisis pengaruh kualitas pelayanan dan harga terhadap Kepuasan Pasien Pada Rumah Sakit Umum Daerah Kota Padangsidimpuan. IAIN Padangsidimpuan; 2016.
Dewi S, Nadapdap TP, Januariana NE. Pengaruh mutu pelayanan kesehatan terhadap kepuasan pasien peserta JKN/KIS di Puskesmas Gunung Tua Kecamatan Padang Bolak. J Kesmas Prima Indones. 2022;6(2):1–9.
Fahrepi R, Rate S, Hadi AJ. Hubungan Kualitas Pelayanan Home Care Dengan Tingkat Puskesmas Batua Kota Makassar The Relation Of Home Care Service Quality And Family ’ s Patient Statisfaction In Batua Public Health Center Jobs Area , Makassar City. 2019;9(0451):122–8.
Yunizar A, Nasution NH. Faktor-Faktor Yang Berhubungan Dengan Pemanfaatan Bpjs Di Desa Pargarutan Tonga Kecamatan Angkola Timur Tahun 2019. J Kesehat Ilm Indones Heal Sci J. 2020;5(1):61–70.
Haskas Y. Evaluasi Pelaksanaan Keselamatan Pasien (Pasien Safety) di Rumah Sakit Umum Daerah Labuang Baji Makassar. JIMPK J Ilm Mhs Penelit Keperawatan. 2021;1(1):59–66.
Atik A, Chandra NP, Novita N. Implementasi dan Prosedur Hand Over oleh PPJA untuk Memberikan Mutu Layanan dan Keamanan Pasien. JIIP-Jurnal Ilm Ilmu Pendidik. 2022;5(4):1214–9.
Siregar GT. Hubungan Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien Katarak di Ruang Mata dan Poli Mata RSU Kota Padangsidimpuan Tahun 2015. Sci J. 6(2):286397.
Sakinah S, Wigati PA, Arso SP. Analisis Sasaran Keselamatan Pasien Dilihat dari Aspek Pelaksanaan Identifikasi Pasien dan Keamanan Obat di RS Kepresidenan RSPAD Gatot Soebroto Jakarta. J Kesehat Masy. 2017;5(4):145–52.
Muthmainna RQA. Faktor Yang Mempengaruhi Pengelolaan Obat di Fasilitas Kesehatan Indonesia: Literatur Review. Skripsi, Universitas Muhammadiyah Magelang; 2020.
Harahap FU. Pelaksanaan Sistem Rujukan Dalam Era Jaminan Kesehatan Nasional (JKN) Di Puskesmas Teladan. Universitas Islam Negeri Sumatera Utara; 2020.
