The Role Of Supervisors And Standard Operating Procedures For Cleaning Rooms In Improving The Performance Of Employees Housekeeping Department Hotel Grand Mercure Medan
Keywords:
Tourism, Supervisors, Standard Operational Procedure, HousekeepingAbstract
The purpose of this study was to determine how the role of the Supervisor and the standard operating procedures for room cleaning in improving the performance of housekeeping department employees. This type of research is a type of qualitative research. In this study, data were collected through observation and in-depth interviews, research samples of supervisors at Grand Mercure Medan Hotel in the housekeeping department. The results of this study say that the role of supervisors and standard operating procedures (SOP) greatly affects employee performance so that employees can carry out SOP properly at work and with the role of supervisors and standard operating procedures can improve employee performance.
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References
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Dadang, D., & Heriyanto, F. (2020). PENGARUH BRIEFING KERJA DAN PERAN SUPERVISOR TERHADAP KINERJA KARYAWAN PADA PT.GMF AEROASIA Tbk. Dynamic Management Journal, 4(1), 53–60. https://doi.org/10.31000/dmj.v4i1.2490
Hardani, H., Auliya, N. H., Andriani, H., Fardani, R. A., Ustiawaty, J., Utami, E. F., Sukmana, D. J., & Istiqomah, R. R. (2020). Metode Penelitian Kualitatif & Kuantitatif. In H. Abadi (Ed.), Jurnal Ilmu Pendidikan (Vol. 7, Issue 2). CV. Pustaka Ilmu.
Lubna Asra Rina, Farida Yulianti, & Defin Shahrial Putra. (2022). Artikel Lubna Asra Rina (18310126). Analisis Peranan Kepemimpinan Dalam Meningkatkan Kinerja Karyawan Pada Favehotel Ahmad Yani Banjarmasin, 2, 1–10.
Muhardi, S., & Arsyad, S. (2021). Peranan Pengawasan Supervisor Di Departemen Housekeeping Azza Hotel Palembang. Seminar Hasil Penelitian Vokasi, 60–66. http://conference.binadarma.ac.id/index.php/semhavok/article/view/2256
Pranata, A., & Chair, I. M. (2021). Peranan Room Division Leader Dalam Melaksanakan Tugas Supervisor di Housekeeping Department Hotel Rangkayo Basa. Jurnal Kajian Pariwisata Dan Bisnis Perhotelan, 2(1), 102–107. https://doi.org/10.24036/jkpbp.v2i1.25672
Purwanza, S. W., Wardhana, D. (Cand) A., Mufidah, A., Renggo, Y. R., Hudang, A. K., Setiawan, D. J., Darwin, D., Badi’ah, D. A., Sayekti, S. P., Fadlilah, M., Nugrohowardhani, D. R. L. K. R., Dr. Amruddin, D. A., Saloom, D. G., Hardiyani, T., Tondok, S. B., Prisusanti, R. D., & Dr. Rasinuh, D. R. (2022). Metode Penelitian Kuantitatif, Kualitatif Dan Kombinasi. In N. A. Munandar (Ed.), Экономика Региона. Penerbit Media Sains Indonesia.
Putu, N., Paradita, D., & Koerniawaty, F. T. (2023). Sistem Operasional Housekeeping Departement di Hotel Housekeeping Department Operational System in Hotels. 02(12), 2550–2555.
Rofiqoh, I., & Zulhawati, Z. (2020). Metode Penelitian Kuantitatif, Kualitattif, dan Campuran. Pustaka pelajar.
Salsabila, S., Baharta, E., & ... (2023). Tinjauan Standar Operasional Pembersihan Kamar Sebagai Upaya Meningkatkan Kualitas Layanan Tamu Di De Braga By Artotel. EProceedings …, 8(6), 1012–1019. https://openlibrarypublications.telkomuniversity.ac.id/index.php/appliedscience/article/view/19232%0Ahttps://openlibrarypublications.telkomuniversity.ac.id/index.php/appliedscience/article/view/19232/18620
Simatupang, D. T. (2022). Pelaksanaan Pembersihan Kamar Tamu Oleh Pramugraha Di Hotel Naripan Bandung. Jurnal Mekar, 1(1), 21–27.
Sugiman Sugiman. (2021). Pengaruh Kinerja Roomboy Terhadap Kualitas Pelayanan House Keeping Department Di Harris Hotel Batam Center. Gemawisata: Jurnal Ilmiah Pariwisata, 17(3), 196–209. https://doi.org/10.56910/gemawisata.v17i3.240
Widarta, D. G. D. (2022). Peranan Room Attendant Dalam Upaya Prosedur Pembersihan Kamar Tamu Di the Kayon Resort. Jurnal Mahasiswa Pariwisata Dan Bisnis, 01(08), 2001–2010.
